Focused Service Maintenance Manager

Sonesta International Hotels; Anaheim (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a proactive Maintenance Manager to oversee the upkeep of hotel facilities. In this pivotal role, you will lead a small team, ensuring that all maintenance tasks are performed efficiently and to high standards. You will be responsible for managing repairs, preventive maintenance, and compliance with health and safety regulations. This position offers a unique opportunity to contribute to guest satisfaction and operational excellence in a dynamic environment. If you are passionate about maintenance and enjoy leading a team, this role is perfect for you.

Qualifications

• 2+ years of experience in building maintenance or construction.
• Knowledge of plumbing, carpentry, electricity, and equipment mechanics.

Responsibilities

• Manage maintenance staff and ensure proper training.
• Perform maintenance and repairs on hotel facilities.
• Conduct preventive maintenance and manage inventory.

Skills

Building Maintenance

Plumbing

Carpentry

Electrical Skills

Problem-solving

Organizational Skills

Training Abilities

Basic Math Skills

Education

Vocational Training

Professional Certification

Tools

Microsoft Office

Job description

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Job Description Summary

The Maintenance Manager (MM) is the onsite leader responsible for the building, equipment, and grounds condition of the hotel. This role supervises or provides leadership to 1-2 maintenance workers and performs maintenance, repairs, and preventative maintenance across all hotel areas. The MM ensures the maintenance shop is clean and organized, manages hotel assets such as tools, supplies, furniture, fixtures, and equipment, and focuses on guest and associate satisfaction, expense control, and product quality. Additionally, the MM oversees the upkeep, use, care, and repair of the company vehicle, ensuring compliance with all regulations, prompt reporting of defects, and necessary repairs.

Responsibilities

1. Deliver Sonesta Service in all guest and client interactions, managing according to the G.U.E.S.T. standards and fostering a passion for customer service among staff.
2. Ensure staff are properly trained and equipped to perform their duties effectively.
3. Partner with the General Manager to recruit, train, develop, and manage maintenance staff.
4. Perform maintenance and repairs on building interiors and exteriors, including hotel rooms, laundry, kitchen equipment, HVAC, water systems, pool (if applicable), and snow removal.
5. Conduct preventive maintenance as per the PM Works program, including inspections, meter readings, and record-keeping.
6. Monitor and secure inventory, follow ordering procedures, and minimize waste.
7. Report hazardous situations, emergencies, or threats to security.
8. Test, maintain, and repair all hotel life safety systems.
9. Contribute to the department's annual operating budget.
10. Promote teamwork and quality service through daily communication with other departments.
11. Manage human resources within the Maintenance department, including recruiting, onboarding, training, performance management, and offboarding.
12. Enforce hotel standards, policies, and procedures within the maintenance department.
13. Manage supplies, purchasing, and analyze hotel spending for efficiency.
14. Implement service recovery guidelines to ensure guest satisfaction.
15. Promote safety through proper use of protective equipment and uniforms.
16. Act as “Manager on duty” as required.
17. Ensure compliance with health and safety laws.
18. Perform other duties as assigned.

Qualifications and Requirements

1. Vocational training plus two years of experience in building maintenance or construction; professional certification and license required.
2. Experience in the extended stay industry or apartment building maintenance management preferred.
3. Knowledge of plumbing, carpentry, electricity, and equipment mechanics.
4. Ability to prioritize work and organize assignments.
5. Fluent in English, both written and spoken; additional languages beneficial.
6. Ability to read, write, and document tasks, orders, and manuals.
7. Basic math, budgeting, and profit/loss skills.
8. Problem-solving, organizational, and training abilities.
9. Experience with Microsoft Office preferred.
10. Valid driver’s license and ability to travel, including overnight stays.
11. Physical ability to stand, bend, climb, lift up to 75 pounds, and work with chemicals.
12. Availability to work mornings, evenings, weekends, and holidays.