FOC Overnight Operations Specialist

Planesense, Inc.; Portsmouth (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

PlaneSense, Inc. in Portsmouth, NH is seeking IOC Overnight Operations Specialists to monitor trips, coordinate crew and aircraft, and ensure safety and compliance during overnight hours.

The role requires problem-solving, strong communication, independence, and the ability to manage multiple priorities across weekends and holidays; remote options may be considered.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of three years of experience in a service industry required.
• Minimum of three years of experience in a direct client-facing role required.
• Aviation operations experience preferred.
• PlaneSense IOC experience preferred.

Responsibilities

• Maintain strong situational awareness of assigned trips, aircraft, crew members, and flight schedules.
• Coordinate aircraft, crew, and trip logistics in accordance with company policies and regulatory requirements.
• Support crew duty and rest tracking, validations, client confirmations, and flight schedule legalities.
• Arrange details such as catering, crew meals, transportation, accommodations, FBO coordination, parking, slots, and international or CBP requirements.
• Review weather, NOTAMs, and TFRs to support informed decision-making.
• Communicate across departments with professionalism, urgency, and a solutions-focused mindset.
• Represent PlaneSense culture and values by prioritizing safety, service, teamwork, and continuous improvement.

Skills

Critical thinking

Problem solving

Verbal & written communication

Independence

Attention to detail

Customer service mindset

Overnight shift availability

Education

Bachelor’s degree or equivalent experience

Job description

Be the calm, confident voice behind seamless overnight flight operations.

At PlaneSense, Inc., every successful flight begins with a team of detail-oriented professionals working behind the scenes to support our aircraft, crew members, and clients. Our Integrated Operations Center is the operational nerve center of the organization, helping keep a dynamic aviation operation moving safely, efficiently, and with exceptional service.

PlaneSense, Inc. is seeking IOC Overnight Operations Specialists to support overnight flight operations within our Integrated Operations Center. In these roles, selected candidates will monitor assigned trips and aircraft, coordinate logistical details, support crew and client needs, and help ensure operational decisions are aligned with safety, service, compliance, and efficiency.

These opportunities are ideal for dependable, resilient, and resourceful professionals who are comfortable working overnight hours, weekends, and holidays as part of a mission-focused aviation operations team.

If you thrive in a fast-paced environment, enjoy solving problems in real time, and take pride in delivering outstanding service during the quiet hours when precision matters most, these opportunities could be a great fit for you.

What You’ll Do

In these roles, IOC Overnight Operations Specialists will play a key role in supporting safe, compliant, and smooth flight operations by:

• Maintaining strong situational awareness of assigned trips, aircraft, crew members, and flight schedules.
• Coordinating aircraft, crew, and trip logistics in accordance with company policies and regulatory requirements.
• Supporting crew duty and rest tracking, validations, client confirmations, and flight schedule legalities.
• Arranging details such as catering, crew meals, transportation, accommodations, FBO coordination, parking, slots, and international or CBP requirements.
• Reviewing operational factors such as weather, NOTAMs, and TFRs to support informed decision-making.
• Communicating across departments with professionalism, urgency, and a solutions-focused mindset.
• Representing PlaneSense culture and values by prioritizing safety, service, teamwork, and continuous improvement.

What We’re Looking For

We are looking for highly reliable, service-minded professionals who can remain focused, composed, and proactive in a dynamic overnight operations environment. Successful candidates will bring:

• Strong critical thinking and creative problem-solving skills.
• Excellent verbal and written communication skills.
• A high level of independence, accountability, and attention to detail.
• Resilience, professionalism, and the ability to manage multiple priorities.
• A customer service mindset and the ability to support clients, crew members, and team members with care and urgency.
• Comfort working overnight shifts, including weekends and holidays.

Education & Experience

• Bachelor’s degree or equivalent experience preferred.
• Minimum of three years of experience in a service industry required.
• Minimum of three years of experience in a direct client-facing role required.
• Aviation operations experience preferred.
• PlaneSense IOC experience preferred.

These roles are based in the PlaneSense Integrated Operations Center in Portsmouth, NH and require frequent computer and phone use. Highly qualified candidates may be considered for remote work. The overnight schedule consists of four consecutive 10-hour shifts, 8:00pm-6:00am, and may include weekends and holidays. The work can be fast-paced at times, requiring focus, sound judgment, and the ability to manage competing priorities.

Why Join PlaneSense?

At PlaneSense, you will be part of a collaborative aviation team where safety, service, professionalism, and teamwork are at the center of everything we do. These opportunities allow selected candidates to make a meaningful impact every shift by helping support the people, aircraft, and clients that keep our operation moving.

Employees of PlaneSense, Inc. are governed by the Federal Railway Labor Act. PlaneSense provides a clean work environment, excellent benefit programs, and competitive compensation. PlaneSense offers equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetic information. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.

If you require reasonable accommodation to complete an employment application, participate in an interview, complete pre-employment testing, or otherwise take part in the employee selection process, please contact [e-mail].

Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting [e-mail].