Crew Services Representative

PlaneSense, Inc.; Portsmouth (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

PlaneSense, Inc. is seeking a Crew Services Representative in Portsmouth, NH to join their Flight Operations Center. This full-time role involves maintaining situational awareness of crews, managing logistics, and ensuring compliance with regulatory requirements.

The ideal candidate will have strong customer service skills, adaptability, and a high capacity for learning. Join PlaneSense to impact the success of every flight in a dynamic environment.

Qualifications

• One year in a service industry is preferred.
• One year in a direct client‑facing role is preferred.
• Aviation or travel experience is a plus.

Responsibilities

• Maintain situational awareness of assigned aircraft and crew members.
• Manage crew member duty and rest periods for compliance.
• Oversee flight schedules and legal requirements.
• Handle logistical needs for crew members.
• Manage aircraft-related logistics.

Skills

Exceptional customer service skills

Strong English communication skills

High capacity for learning new systems

Personal and professional resilience

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Join the Nerve Center of Private Aviation – Crew Services Representative, Portsmouth, NH. Be Part of Something That Never Stops Moving. PlaneSense, Inc. manages and operates one of the most respected fractional ownership fleets in the country—featuring Pilatus PC-12 and PC-24 aircraft.

We’re looking for a sharp, self‑motivated person to join our Flight Operations Center (FOC) in Portsmouth, New Hampshire as a full‑time Crew Services Representative. If you thrive on staying several steps ahead, love solving problems before they happen, and want to work in a fast‑paced aviation environment where no two days are the same, this role was made for you.

What You’ll Be Doing Day to Day

• Maintaining sharp, continuous situational awareness of your assigned aircraft and crew members.
• Managing crew member duty and rest periods to ensure compliance and safety.
• Overseeing flight schedules and monitoring legal requirements for each trip.
• Advocating on behalf of crew members while coordinating closely with Owner Services and Scheduling teams.
• Handling all logistical needs for your crews, including:
  • Accommodations and hotel arrangements.
  • Ground transportation and crew relocations.
  • Crew meals and daily essentials.
• Managing aircraft‑related logistics such as:
  • FBO arrival and departure arrangements.
  • Preliminary review of weather, NOTAMs, and TFRs.
  • Securing parking, arrival, and departure slots.
  • International and CBP requirements when flying cross‑border.
• Taking on additional duties as assigned by FOC leadership.

What We’re Looking For

The ideal candidate brings a rare mix of people skills, resilience, and a high aptitude for learning. You don’t need to be an aviation expert on day one—but you do need to be driven, detail‑focused, and ready to contribute from the start.

Qualifications We Value

• Exceptional customer service skills—you genuinely care about helping others.
• Strong English communication skills, both written and verbal.
• A high capacity for learning new systems, software, and processes.
• Personal and professional resilience (this role can be intense, and that’s part of the appeal).
• Ability to work assigned shifts that may include early mornings, late nights, weekends, and holidays.

Education and Experience

• High school diploma or equivalent required.
• One year in a service industry (preferred).
• One year in a direct client‑facing role (preferred).
• Aviation or travel experience (preferred but not required).

Computer Skills You’ll Need

• Familiarity with Microsoft Office suite and Windows operating system.
• Comfort using internet browsers and learning new software quickly.

Your Possible Work Schedule

• Sunday – Wednesday: 5:00AM – 3:00PM.
• Sunday – Wednesday: 1:30PM – 11:30PM.
• Wednesday – Saturday: 5:00AM – 3:00PM.
• Wednesday – Saturday: 1:30PM – 11:30PM.

Note: You must be able to reliably commute to or relocate to Portsmouth, NH, and be available for any of the schedules listed above.

Why Join PlaneSense?

You’ll be stepping into a fast‑moving, highly professional environment where your work directly impacts the success of every flight. If you’re someone who finds satisfaction in keeping complex operations running smoothly and enjoys supporting a team of aviation professionals, we’d love to hear from you.

Ready to join the nerve center? Apply today and become a key part of the PlaneSense operation in Portsmouth.