Working Operations Manager- Overnights

Foxtrot-Aviation-Services-2; Sterling (VA); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Benefits

PTO

401K with company match

Job summary

FoxTrot Aviation Services is seeking a 3rdShift Operations Manager at Washington Dulles International Airport (IAD) to lead safety, scheduling, staffing, and quality control for aircraft cleaning and line services. The role emphasizes cost management and strong client communication, with a weekly schedule covering 7 days and some holidays.

The Operations Manager reports to the Program Manager and builds a rock-solid local team, coordinating with the back office and safety department to ensure

Qualifications

• Lifting up to 50lbs, bending, and twisting.
• Cleaning to a high level of detail up to 8 hours per day.
• Medically cleared to operate heavy machinery and perform all physical work.
• The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7.
• The candidate must have a valid driver's license and reliable transportation to work.
• Pass a basic background check
• Passing a drug screening

Responsibilities

• Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area
• Cleaning the exteriors of aircraft, sometimes outside and in inclement weather
• Some locations are required to clean facilities to a high level of detail
• Ensuring quality control by performing cabin walks on every aircraft to the checklist standard
• Organizing the team to maximize each labor hours and clean most effectively
• As the work is going on, ensure safety is upheld to the highest standards
• Maintain cost metrics and paperwork to ensure profitability and compliance
• Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with labor metrics
• Keep full records of badging complaints with airport rules and fill out HIT forms as hazards are identified
• Complete online forms and upload signed do lists throughout the night
• Take stock inventory and place orders with the logistics manager
• Build a rock steady team with daily communication and development plans for each member
• Train team members in quality work, checklist use, and safety
• Work with back office to post ads, interview and hire based on values
• Complete disciplinary forms and advocate for raises
• Maintain company vehicle and upload receipts in Divvy

Skills

Lifting up to 50lbs

High-detail cleaning

Excellent communication

Valid driver’s license

Availability 24/7 contact

Job description

Description

FoxTrot Aviation Services is seeking a consistently hard-working 3rdShift working Operations Manager based at Washington Dulles International Airport (IAD) who is committed to reliable quality service, cost management, and building a rock steady team.

Foxtrot provides members of the aviation industry with top-of-the-line?aircraft?detailing, line service and facility cleaning services. We service a wide variety of?aircraft?and facilities both large and small!?

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Operations Manager (OM)?is?a critical role responsible for?maintaining?a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high-quality service delivery. This role requires frequent interaction with the Safety Department,?accurate?documentation, proactive problem-solving, and a strong commitment to continuous improvement and team management.?

1-3 years management or supervisory experiencepreferred, be willing to perform very physical work, and have open schedule availability.

• 1) The role is responsible for reliable quality service for our customers (75% cleaning work/25% office work). This means leading cleanings on a daily basis to successful customer sign off and FoxTrot standards.
• a. Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area
• b. Cleaning the exteriors of aircraft, sometimes outside and in inclement weather
• c. Some locations are required to clean facilities to a high level of detail
• d. Ensuring quality control by performing cabin walks on every aircraft to the checklist standard
• e. Organizing the team to maximize each labor hours and clean most effectively
• f. As the work is going on, ensure safety is upheld to the highest standards

Success metric is high cabin scores and high internal and external quality audit scores

• 2) Maintain Cost Metrics and Paperwork to ensure profitability and compliance
• a. Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with FoxTrot labor metrics (training will be provided)
• b. Ensure the team has enough hours at work to retain them
• c. Keep full records of badging complaint with airport rules
• d. Fill out HIT forms as hazards are identified
• e. Complete online forms and upload signed do lists throughout the night
• f. Take stock inventory and place orders with the logistics manager

Success metric is twofold:

• a)100% closeout form, checklist, and debrief form compliance
• b)Labor metric adherence within tolerances on the pulse sheet
• 3) Build a rock steady team, with strong communication and collaboration with the home office.
• a. Maintain positive, daily communication with the team
• b. Set elevation goals (development plans) for each team member with the help of leadership
• c. Train team members in quality work, checklist use, and safety
• d. Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
• e. Complete disciplinary forms to document employees
• f. Advocate for raises for quality team members
• g. Helps other teams and drives to other locations to ensure network wide strength
• h. Maintains the company vehicle if necessary
• i. Uses Divvy to upload receipts for expenses generated through the month

Success metric is less than 35% annual full-timeturnover at the location

The Operations Manager reports to the Program Manager. The Operations Manager works with the Aviation Supervisor and leads at the location to ensure 7 day per week coverage for FoxTrot’s Clients.

Skills

• 1) Lifting up to 50lbs, bending, and twisting
• 2) Cleaning to a high level of detail up to 8 hours per day
• 3) Medically cleared to operate heavy machinery and perform all physical work
• 4) The candidate needs to be excellent at communication and available by a cell phone with a consistent number 24/7
• 5) The candidate must have a valid driver's license and reliable transportation to work

Due to airport badging requirements, the candidate must also:

• 6) Pass a basic background check
• 7) Passing a drug screening

Compensation

Non-Exempt

Medical/Dental/Vision/Life Benefits available after a 60-day probation

401K with company match

PTO

Job Type: Full-time

Pay: $63,000-$65,000 Per Yearly Salary

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action-oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems.It is up to you to provide feedback on these systems. Don’t accept average, expect excellence from your leadership team.

The Rewards

Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential.

Start building your career today at FoxTrot Aviation!