FMLA & Compliance QA Analyst

City of New York; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of New York’s Department of Correction seeks a Quality Assurance Analyst in the Human Resources Personnel Division to ensure accurate FMLA processing in line with DOL regulations. The role focuses on audits, document verification, and system updates within CHRMS and NYCAPS, engaging with internal stakeholders with professionalism and strict confidentiality.

Minimum qualifications include a bachelor’s degree and two years of related experience, or an equivalent combination, with

Qualifications

• Bachelor's degree and two years of related experience or an equivalent combination.
• Experience with FMLA processes and regulatory standards preferred.
• Strong attention to detail and ability to handle confidential information.

Responsibilities

• Review and verify FMLA documentation and forms (WH-380E, WH-380F, WH-384).
• Coordinate with stakeholders to ensure policy compliance and timely resolutions.
• Conduct time balance audits for FMLA qualification accuracy.
• Process NYCAPS/CHRMS transactions and resolve discrepancies.
• Respond to inquiries professionally and maintain confidentiality.

Skills

Attention to detail

Multitasking

Microsoft Office

Teamwork

Communication

Confidentiality

Education

Bachelor's degree

High school diploma + 6 years experience

Tools

Microsoft Office

NYCAPS

CHRMS

Job description

The City of New York’s Department of Correction seeks a Quality Assurance Analyst in the Human Resources Personnel Division to ensure accurate FMLA processing in line with DOL regulations. The role focuses on audits, document verification, and system updates within CHRMS and NYCAPS, engaging with internal stakeholders with professionalism and strict confidentiality.

Minimum qualifications include a bachelor’s degree and two years of related experience, or an equivalent combination, with