FM Customer Service Representative

EASTERN WHOLESALE FENCE LLC; Fort Mill (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Eastern Wholesale Fence LLC in Fort Mill, SC, seeks a Customer Service Representative - Sales to support frontline sales initiatives by providing product information, quotes, and order scheduling.

You will handle inquiries by email and phone, maintain knowledge of products and services, resolve issues, and help grow customer relationships in a fast-paced office setting. This role reports to the Sales Manager and offers an opportunity to contribute to a growing territory.

Qualifications

• Minimum previous experience in customer service, sales, or other related fields preferred.
• Ability to build rapport with clients
• Ability to prioritize and multitask in a fast paced office environment
• Positive and professional demeanor
• Excellent written and verbal communication skills

Responsibilities

• Handle customer inquiries by email, phone.
• Data Entry
• Quoting, placing and scheduling orders provided by large customer base
• Provide information about the products and services
• Resolve customer issues and concerns
• Develop and maintain a knowledge base of the evolving products and services
• Manage files, update paperwork, distribute communications in a timely manner.
• Maintaining and growing customer relationships.

Skills

Customer service

Sales

Communication

Data entry

Quoting

Order scheduling

Relationship building

Job description

Description

Title: Customer Service Representative - Sales

Department(s): Office

Reports to: Sales Manager

Job Summary:

The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.

Essential job functions:

• Handle customer inquiries by email, phone.
• Data Entry
• Quoting, placing and scheduling orders provided by large customer base
• Provide information about the products and services
• Resolve customer issues and concerns
• Develop and maintain a knowledge base of the evolving products and services
• Manage files, update paperwork, distribute communications in a timely manner.
• Maintaining and growing customer relationships.

Requirements

Qualifications:

• Minimum Previous experience in customer service, sales, or other related fields preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask in a fast paced office environment
• Positive and professional demeanor
• Excellent written and verbal communication skills