Florist Success Manager

Gold Rose AI; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Gold Rose AI is building an onboarding-focused customer success team in the United States. You’ll travel to florists, onboard shops by phone, text, and in person, and drive them to first results quickly while ensuring the platform becomes essential to their daily operations.

You’ll translate learnings into helpful articles and product fixes, answer owner questions the same day, and read monthly results with owners to suggest the next steps.

Qualifications

• 2+ years in customer success, account management or support for small businesses.
• Patience with owners who don't love technology, and the instinct to fix the root cause.
• Organized: you track every promise and close every loop.

Responsibilities

• Onboard new shops by phone, text and in person, and get them to their first result fast
• Answer owner questions the same day, and spot problems before they do
• Read the monthly results with each owner and suggest the next job to turn on
• Write short help guides and report the patterns you see to the product team

Skills

Customer success

Account management

Support

Job description

Florists don't want software training. They want it to just work. You'll get each shop set up, connect their channels, teach their AI about their business, and check in until they can't imagine running the shop without it. You'll turn what you learn into help articles and product fixes.

What you'll do

• Onboard new shops by phone, text and in person, and get them to their first result fast
• Answer owner questions the same day, and spot problems before they do
• Read the monthly results with each owner and suggest the next job to turn on
• Write short help guides and report the patterns you see to the product team

What you bring

• 2+ years in customer success, account management or support for small businesses
• Patience with owners who don't love technology, and the instinct to fix the root cause
• Organized: you track every promise and close every loop

Nice to have

• Experience in a flower shop, event business or retail

What success looks like

In 90 days: every new shop live within 7 days and a help center the team actually uses.

About Gold Rose

Gold Rose sends independent flower shops more orders through the Gold Rose Network, and offers Gold Rose AI: an AI employee that answers customers, follows up and handles the busywork, always with the owner's OK. We're a California company, launching with founding florists ahead of Valentine's Day 2027. Gold Rose AI is a trade name of Alterra Holdings LLC.

Talent network. This role is on our hiring plan. Pay range is our current expectation and is confirmed when the role opens.

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