Floral Studio Client Advisor

Winston Flowers; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A family-owned floral business in Boston is seeking a dynamic Client Service representative to join the Design Studio sales team. The role involves assisting clients with gift product selection and ensuring excellent service during telephone interactions. Candidates should have a passion for the floral industry, strong communication skills, and proficient computer skills. Flexibility in working hours will be required during peak periods, aiming to create exceptional experiences for clients.

Qualifications

• Previous experience in hospitality and/or customer service is preferred.
• Exemplary verbal communication and interpersonal skills.
• Ability to efficiently meet client needs while balancing company requirements.
• Excellent grammar and spelling skills, strong attention to detail.
• Ability to work independently, listen attentively, and respond effectively.
• Enthusiasm for the floral industry and passion for great design.
• Computer proficiency and ability to multitask.

Responsibilities

• Utilize CRM to create custom gift presentations for clients during calls.
• Uphold service standards by providing excellent service and troubleshooting.
• Responsible for follow-up inquiries to ensure client satisfaction.
• Identify sales prospects from calls and communicate with internal teams.

Job description

A family-owned floral business in Boston is seeking a dynamic Client Service representative to join the Design Studio sales team. The role involves assisting clients with gift product selection and ensuring excellent service during telephone interactions. Candidates should have a passion for the floral industry, strong communication skills, and proficient computer skills. Flexibility in working hours will be required during peak periods, aiming to create exceptional experiences for clients.