Floral Retail Team Lead

1-800-FLOWERS.COM, INC.; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Paid vacation

Discretionary time off

Floating holidays

401(k)

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible schedule

Seasonal appreciation gifts

Monthly fresh flowers

Friends and family discount cards

Branded clothing

Additional insurance options

Discount across Enterprise

Job summary

Flowerama in Des Moines, IA is hiring full-time retail associates for day, evening, and weekend shifts, offering a dynamic, customer-focused environment in a busy florist and gift store.

No floral design experience is required, but helpful; we provide training. You will deliver friendly service, handle sales and checkout, stock, and support a cheerful, fast-paced team during holidays.

This role emphasizes reliability, teamwork, and flexibility to meet extended hours during peak seasons.

Qualifications

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory.
• Ability to work as part of a team while completing tasks in a timely manner.
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Responsibilities

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Monitor delivery
• Monitor shrinkage
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Skills

Customer service

Retail sales

Telephone skills

Team player

Typing (30 WPM)

Interpersonal skills

Verbal and written communication

Stand/walk long hours

Tools

POS system

Job description

Flowerama in Des Moines, IA is hiring full-time retail associates for day, evening, and weekend shifts, offering a dynamic, customer-focused environment in a busy florist and gift store.

No floral design experience is required, but helpful; we provide training. You will deliver friendly service, handle sales and checkout, stock, and support a cheerful, fast-paced team during holidays.

This role emphasizes reliability, teamwork, and flexibility to meet extended hours during peak seasons.