Floral Retail Store Manager

1-800-FLOWERS.COM, INC.; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Flowerama in Des Moines, IA is seeking a full-time Retail Manager to lead a busy florist and gift store. You will oversee the floral designer, ensure excellent customer service, and drive profitability through effective staffing and daily operations.

The role requires strong retail and service experience, ability to train and evaluate staff, manage inventory, pricing, and events. You will report to the regional leader or corporate and help deliver a positive shopping experience while maintaining

Qualifications

• Retail or customer service experience required.
• Experience in supervising staff and managing store operations.
• Ability to interview and hire staff; manage performance and terminations.

Responsibilities

• Oversee daily retail sales and supervise floral designer to protect profitability.
• Interview, hire, and manage employees according to policy.
• Audit daily bookwork and report to regional leadership.
• Manage inventory, pricing fluctuating with cost of goods.
• Coordinate communications and daily operations with leadership.
• Monitor customer service and address complaints effectively.
• Ensure housekeeping and signage standards, and monitor shrinkage.
• Oversee deliveries and assist with seasonal events.

Skills

Retail management

Customer service

Staff supervision

Hiring & termination

Job description

Flowerama in Des Moines, IA is seeking a full-time Retail Manager to lead a busy florist and gift store. You will oversee the floral designer, ensure excellent customer service, and drive profitability through effective staffing and daily operations.

The role requires strong retail and service experience, ability to train and evaluate staff, manage inventory, pricing, and events. You will report to the regional leader or corporate and help deliver a positive shopping experience while maintaining