Floral Retail Supervisor - Customer Leader

Flowerama of America Inc.; Des Moines (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Flowerama of America Inc. is seeking hardworking, upbeat, dependable full-time staff for day, evening, and weekend shifts in our Florist and Gift store in Des Moines, IA. Candidates with strong customer service and/or retail experience are preferred, with helpful familiarity in floristry.

The role requires excellent communication, teamwork, and the ability to lift up to 40 lbs. Flexible hours include weekdays and weekends; overtime is common during peak seasons and holidays.

Qualifications

• Strong customer service and/or retail experience required or preferred.
• Familiarity with florist business is helpful but not mandatory.
• Floral design experience helpful but not mandatory.
• Typing ability of 30 WPM.
• Ability to lift 40 lbs unassisted.
• Ability to stand 8 hours daily, up to 10 hours seasonally.
• Flexible schedule; hours include weekdays, weekends; extended hours during holidays.

Responsibilities

• Oversee the floral designer to help maintain store profitability.
• Interview, hire, manage and terminate employees.
• Complete and/or audit daily bookwork.
• Report concerns and daily operations to the store/district manager.
• Manage flower inventory and ensure proper pricing as costs fluctuate.
• Maintain housekeeping, signage, and inventory practices.
• Handle customer service and complaints effectively.
• Perform other duties as assigned by management.
• Work extra hours during holidays or when business demands.
• Support management with daily operations.

Skills

Customer service

Retail experience

Telephone skills

Interpersonal skills

Typing 30 WPM

POS experience

Team player

Flexible schedule

Ability to lift 40lbs

Stand 8-10 hours

Tools

POS system

Job description

Flowerama of America Inc. is seeking hardworking, upbeat, dependable full-time staff for day, evening, and weekend shifts in our Florist and Gift store in Des Moines, IA. Candidates with strong customer service and/or retail experience are preferred, with helpful familiarity in floristry.

The role requires excellent communication, teamwork, and the ability to lift up to 40 lbs. Flexible hours include weekdays and weekends; overtime is common during peak seasons and holidays.