Floral Designer & Customer Service Specialist

Kroger Family of Companies; New Baltimore (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a floral department associate to assist in designing and merchandising floral items for display and customer requests. You will provide excellent customer service while upholding the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include greeting customers, helping with orders, maintaining displays, processing transactions, and keeping the department organized and safe on weekends and holidays as needed.

Qualifications

• Effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multitask, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fastpaced environment.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Responsibilities

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors, clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Communication skills

Reading labels

Multitasking

Teamwork

Customer service

Merchandising

Job description

Kroger Family of Companies is seeking a floral department associate to assist in designing and merchandising floral items for display and customer requests. You will provide excellent customer service while upholding the company’s values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include greeting customers, helping with orders, maintaining displays, processing transactions, and keeping the department organized and safe on weekends and holidays as needed.