Floral Designer & Customer Experience Associate

Kroger; Naperville (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Job summary

Kroger Naperville Floral Department is seeking a friendly team member to assist in designing and merchandising floral items and handling customer requests. You will greet customers, help design arrangements, prepare orders, and maintain clean, organized displays.

The role emphasizes great service, accurate shelf tagging, safe handling of materials, and teamwork in a fast-paced grocery environment with weekend/holiday flexibility.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information, and work with all levels.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Shelf tag reading

Multi-tasking

Team player

Customer service

Cash handling

Safety awareness

Retail experience

Laws & compliance

Job description

Kroger Naperville Floral Department is seeking a friendly team member to assist in designing and merchandising floral items and handling customer requests. You will greet customers, help design arrangements, prepare orders, and maintain clean, organized displays.

The role emphasizes great service, accurate shelf tagging, safe handling of materials, and teamwork in a fast-paced grocery environment with weekend/holiday flexibility.