Floral Designer & Customer Service Specialist

Kroger Family of Companies; Chicago (IL); Sur place; USD 24 000 - 25 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking a Floral Designer to design and create arrangements for customer orders and displays in a fast-paced retail environment. You will greet customers, take and fill orders, package items, and maintain a clean, organized department while upholding the company values of respect, integrity and safety.

The role requires strong customer service, attention to detail, and the ability to work weekends and holidays.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Florist Transworld Delivery certification requires three years fulltime retail design experience or six years parttime retail design experience. Floral Design School equals six months fulltime retail design experience.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.

Responsabilités

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Keep merchandise and supplies in their proper areas.
• Provide good customer and associate relations.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Provide good customer and employee relations.
• Able to effectively communicate with customers and associates.
• Make a neat, clean impression on customers.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Connaissances

Weekend availability

Customer service

Retail design

Floristry

Communication skills

Calm under pressure

Formation

FTD certification & floral design schooling

Description du poste

Kroger Family of Companies is seeking a Floral Designer to design and create arrangements for customer orders and displays in a fast-paced retail environment. You will greet customers, take and fill orders, package items, and maintain a clean, organized department while upholding the company values of respect, integrity and safety.

The role requires strong customer service, attention to detail, and the ability to work weekends and holidays.