Floral Designer & Customer Experience Specialist

Kroger; Lexington (AL); On-site; USD 25,000 - 42,000; Full time

Job summary

Kroger is seeking a florist/merchandiser to design and merchandise floral items for display and customer requests in-store. You will greet customers, take and fulfill orders, and package items while keeping the department clean and well-stocked.

The role emphasizes strong customer service, attention to detail, and the ability to handle calls and delivery orders, with a requirement to work weekends/holidays and maintain professional conduct.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Florist Transworld Delivery certification requires three years full-time retail design experience or six years part-time retail design experience.
• Floral Design School equals six months full-time retail design experience.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.

Responsibilities

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Keep merchandise and supplies in their proper areas.
• Provide good customer and associate relations.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Provide good customer and employee relations.
• Able to effectively communicate with customers and associates.
• Make a neat, clean impression on customers.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Written and verbal communication

Calm under pressure

Aesthetic design

Education

Florist Transworld Delivery certification

Job description

Kroger is seeking a florist/merchandiser to design and merchandise floral items for display and customer requests in-store. You will greet customers, take and fulfill orders, and package items while keeping the department clean and well-stocked.

The role emphasizes strong customer service, attention to detail, and the ability to handle calls and delivery orders, with a requirement to work weekends/holidays and maintain professional conduct.