Creative Floral Designer & Customer Experience Specialist

Kroger; Portland (OR); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger in Portland, OR is seeking a friendly florist to design and merchandise floral items, greet customers, and fill orders. You will create arrangements for display and special requests while demonstrating Kroger’s values of respect, integrity, and safety.

Responsibilities include packaging orders, maintaining a clean department, assisting customers, handling deliveries, and coordinating with store staff.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Florist Transworld Delivery certification requires three years full-time retail design experience or six years part-time retail design experience. Floral Design School equals six months full-time retail design experience.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Calm, courteous and tactful handling of stressful situations.

Responsibilities

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Keep merchandise and supplies in their proper areas.
• Provide good customer and associate relations.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Provide good customer and employee relations.
• Able to effectively communicate with customers and associates.
• Make a neat, clean impression on customers.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication

Attention to detail

Weekend/holiday readiness

Education

Floristry certification

Floral design school training

Job description

Kroger in Portland, OR is seeking a friendly florist to design and merchandise floral items, greet customers, and fill orders. You will create arrangements for display and special requests while demonstrating Kroger’s values of respect, integrity, and safety.

Responsibilities include packaging orders, maintaining a clean department, assisting customers, handling deliveries, and coordinating with store staff.