Floral Designer & Customer Experience Associate

Kroger; Palatine (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Flexible scheduling

Employee assistance program

Tuition reimbursement up to $21,000

Job summary

The Kroger Family of Companies is hiring a floral associate for the Palatine, IL store. This on-site role involves assisting customers, designing floral arrangements, merchandising displays and fulfilling customer orders.

You will also handle packaging, keep areas organized, and operate the cash register as needed. Responsibilities include greeting customers, providing great service, processing calls and orders promptly, and supporting the department's decor and signage.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Experience in grocery retail and customer service.
• Experience in operating a cash register and making change.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Multitasking

Teamwork

Customer service

Reading shelf tags

Professional interaction

Safety practices

Cash handling

Job description

The Kroger Family of Companies is hiring a floral associate for the Palatine, IL store. This on-site role involves assisting customers, designing floral arrangements, merchandising displays and fulfilling customer orders.

You will also handle packaging, keep areas organized, and operate the cash register as needed. Responsibilities include greeting customers, providing great service, processing calls and orders promptly, and supporting the department's decor and signage.