Floral Department Lead — Inspiring Customer Experience

Hyvee.io; Galesburg (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee is seeking a Floral Department Manager to lead the floral team, oversee pricing and promotions, and manage customer service in the department. You will ensure product quality, handle ordering, and drive department performance, from design to customer experience.

The role requires strong leadership, a passion for customer service, and the ability to deliver exceptional results in a fast-paced retail setting. Join a team that values smiles, service, and teamwork.

Qualifications

• High school diploma or equivalent.
• Over three years of related work experience preferred.

Responsibilities

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability.
• Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same.
• Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost.
• Recruit, hire, train, supervise, evaluate, and develop all department employees.
• Determine department goals in partnership with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing.
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement.
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
• Conduct and control department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink.
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas.
• Have authority to approve employee discipline and recommend transfers, discharges, and wage increases.
• Attend meetings, seminars, and continuing education as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with departmental duties and other tasks or special projects as they come up.

Skills

Leadership

Customer service

Communication

Problem solving

Inventory management

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Floral Department Manager to lead the floral team, oversee pricing and promotions, and manage customer service in the department. You will ensure product quality, handle ordering, and drive department performance, from design to customer experience.

The role requires strong leadership, a passion for customer service, and the ability to deliver exceptional results in a fast-paced retail setting. Join a team that values smiles, service, and teamwork.