Flooring Sales Professional

MDG Flooring America; Medina (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

MDG Flooring America / Kiba Studios is hiring a Flooring Sales Professional in Medina, Ohio. The role focuses on guiding customers through showroom experiences, assisting with product selection, and driving sales while building lasting customer relationships.

The position emphasizes a passion for home design, collaboration with Kiba Studios designers, and a commitment to professional development within a growing, locally owned company.

Qualifications

• Experience in flooring or home improvement sales is preferred.
• Strong communication and customer service skills are required.
• Ability to build relationships and follow structured sales processes.

Responsibilities

• Welcome customers and deliver an exceptional showroom experience.
• Understand customer needs and design preferences to recommend products.
• Prepare accurate estimates and sales documentation.
• Follow up with leads and existing customers to earn repeat business.
• Collaborate with design and installation teams to ensure a smooth customer experience.

Skills

Sales experience

Customer service

Relationship building

Communication

Computer skills

Retail environment

Tools

CRM software

Job description

At MDG Flooring America / Kiba Studios, we're more than a flooring and home design retailer. We're a growing, locally owned company built around great people, exceptional customer experiences, and a culture of teamwork, accountability, and opportunity.

Headquartered in Medina, Ohio, MDG Flooring America and Kiba Studios are part of a growing family of home improvement businesses serving communities throughout Northeast Ohio.

As a member of Flooring America, one of the nation's leading flooring cooperatives, we combine the purchasing power, product selection, and resources of a national organization with the personalized service of a locally owned business.

Our team specializes in residential and commercial flooring, including carpet, luxury vinyl, hardwood, laminate, and tile. Through Kiba Studios, we also offer kitchen and bath design solutions, allowing us to help customers transform their homes.

We believe in investing in our employees, developing future leaders, and creating opportunities for long-term career growth.

Our philosophy is simple: Lead the people. Manage the process.

Role Description

Flooring Sales Professional

MDG Flooring America / Kiba Studios

Location: Medina, Ohio

Employment Type: Full-Time | On-Site

Company Description

At MDG Flooring America / Kiba Studios, we're more than a flooring and home design retailer. We're a growing, locally owned company built around great people, exceptional customer experiences, and a culture of teamwork, accountability, and opportunity.

Headquartered in Medina, Ohio, MDG Flooring America and Kiba Studios are part of a growing family of home improvement businesses serving communities throughout Northeast Ohio.

As a member of Flooring America, one of the nation's leading flooring cooperatives, we combine the purchasing power, product selection, and resources of a national organization with the personalized service of a locally owned business.

Our team specializes in residential and commercial flooring, including carpet, luxury vinyl, hardwood, laminate, and tile. Through Kiba Studios, we also offer kitchen and bath design solutions, allowing us to help customers transform their homes.

We believe in investing in our employees, developing future leaders, and creating opportunities for long-term career growth.

Our philosophy is simple: Lead the people. Manage the process.

Role Description

We are seeking a motivated, outgoing, and customer-focused Flooring Sales Professional to join our MDG Flooring America / Kiba Studios team in Medina, Ohio.

This full-time position is ideal for someone who enjoys working with people, has a passion for sales, design, and home improvement, and wants to build a rewarding career with a growing company.

Our Flooring Sales Professionals do more than sell products. They help customers make confident decisions about their homes while building relationships that lead to repeat business and referrals.

You will guide customers through the entire sales experience, from their initial showroom visit or consultation through product selection, estimating, closing the sale, and following up throughout the project.

You'll also have the opportunity to collaborate with our Kiba Studios kitchen and bath design team to provide customers with additional home improvement solutions.

Key Responsibilities

• Welcome customers and deliver an exceptional showroom experience.
• Understand customer needs, budgets, lifestyles, and design preferences.
• Recommend flooring products and solutions that best fit each customer's project.
• Assist customers with carpet, luxury vinyl, hardwood, laminate, tile, and other flooring selections.
• Schedule in-home measurements and consultations.
• Prepare accurate estimates, proposals, and sales documentation.
• Consistently follow up with leads, open estimates, and existing customers to earn their business.
• Build long-term customer relationships that generate repeat business and referrals.
• Educate customers on product features, warranties, installation options, and available financing programs.
• Identify opportunities to connect customers with our Kiba Studios kitchen and bath design team.
• Collaborate with operations, designers, and installation teams to ensure a smooth customer experience.
• Maintain accurate customer records and follow established company sales processes.
• Keep the showroom organized, professional, and inviting.
• Participate in weekly sales training, product education, role-playing, and professional development.
• Work toward individual and team sales goals through consistent daily activities and strong customer follow-up.

Qualifications

• Previous sales experience preferred, particularly in flooring, furniture, home improvement, automotive, or other consultative sales environments.
• Strong communication, customer service, and relationship-building skills.
• A genuine desire to help customers and deliver an outstanding experience.
• Self-motivated, goal-oriented, and comfortable working in a performance-driven environment.
• Strong organizational skills and attention to detail.
• Ability to follow a structured sales process and consistently follow up with customers.
• Comfortable using computers, customer management systems, and sales technology.
• Positive attitude, strong work ethic, and willingness to learn and accept coaching.
• Ability to work independently while contributing to a team environment.
• Interest in home design, remodeling, and helping customers improve their living spaces.
• Availability to work a retail schedule, including some Saturdays.
• Previous flooring experience is preferred but not required. We are willing to train the right person who has a strong work ethic, a positive attitude, and a desire to succeed.

Why Join Our Team?

• Join a growing, locally owned company with an established presence throughout Northeast Ohio.
• Opportunity to build a rewarding sales career with long-term growth potential.
• Competitive compensation opportunities through sales performance.
• Ongoing professional development, sales coaching, and product training.
• Access to nationally recognized flooring brands, products, and resources.
• Work alongside experienced flooring professionals and kitchen and bath designers.
• Support from an established operations and installation team.
• A collaborative, team-oriented culture where employees are valued and supported.
• Opportunities for career advancement and future leadership roles as our organization continues to expand.

Our Culture

We believe great companies are built by great people, strong cultures, and consistent processes.

At MDG Flooring America / Kiba Studios, our core values guide how we work, how we serve our customers, and how we support one another.

We're looking for individuals who take ownership of their responsibilities, support their teammates, and consistently look for ways to improve.

We believe the best sales professionals don't simply wait for customers to walk through the door. They build relationships, follow up consistently, create opportunities, and take pride in delivering an exceptional customer experience.

We also believe success comes from consistently doing the right things every day. Our team focuses on following proven processes, developing our skills, and holding ourselves accountable while helping each other succeed.

Our goal isn't simply to grow our business. It's to grow our people along the way.

If you're motivated, enjoy working with people, and want to build a career with a company that values teamwork, accountability, and personal development, we'd love to meet you.

One Team. One Standard.