Floor Support Specialist - Guest-Driven Service

gjelinagroup; Dayton (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

The GJELINA GROUP is seeking a Floor Support Associate in California to keep tables bussed and cleaned, assist during service, and maintain a welcoming dining room. You will provide full operational support to Expediter, Servers, Managers, and guests, while upholding standards and ensuring a smooth flow of service.

Responsibilities include stocking, table resets, beverage and food service, and constant collaboration with team members.

Qualifications

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Ability to take direction
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem-solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has high level of enthusiasm and self-motivation
• Knowledge of proper food handling.
• Knowledge and use of kitchen forms/systems.
• High School education, diploma (or in process) or GED, preferred.
• Food Handler Certification - Food Handling & Sanitation Awareness, desired
• Must understand how to abide by the rules of the Department of Health related to Food Service.

Responsibilities

• Report for duty on time and ensure you use the time clock to check in and out.
• Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.
• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control and sanitation protocols
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
• Organize, clean, and maintain all areas of service, especially server stations
• Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table
• Polishing and restocking glassware as needed
• Polishing and rolling cutlery as needed
• Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
• Accurately run drinks to tables
• Accurately run food to tables
• Attend to guest needs at the bar, and all tables on the floor
• Communicate clearly with expo and managers to support with service
• Understand the floorplan, table numbers, and seat positions of the entire venue
• Attend mandatory trainings and pre-shift meetings
• Supporting the management team in all aspects of in-house service and events
• Organize, clean, and maintain all areas of service, including Expo stations
• Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish
• Understand the right of way (guests, counter, and staff)
• Communicate clearly with Expo, servers, and both FOH + BOH managers to support service
• Performs other duties as assigned by supervisor / manager

Skills

Restaurant experience

Customer service

Multitasking

Following instructions

Equipment use

Safety and sanitation

Teamwork

Flexibility

Education

High School diploma / GED

Job description

The GJELINA GROUP is seeking a Floor Support Associate in California to keep tables bussed and cleaned, assist during service, and maintain a welcoming dining room. You will provide full operational support to Expediter, Servers, Managers, and guests, while upholding standards and ensuring a smooth flow of service.

Responsibilities include stocking, table resets, beverage and food service, and constant collaboration with team members.