Floor Supervisor, Yellowstone General Stores

Delaware North; Ryan Park (WY); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Flexible work schedules

Professional development

Housing options

Job summary

Delaware North Yellowstone General Stores in Yellowstone National Park, WY, is seeking a seasonal Retail Supervisor to oversee and train retail staff, ensure standards, and provide guest assistance. The role includes opening/closing duties, cash handling, and learning all department functions to ensure seamless service.

You will supervise daily operations, maintain inventory integrity, and help manage self-checkouts and transactions using the POS system.

Qualifications

• Minimum of 1 year of supervisory experience in a customer service or retail environment.
• High school diploma or GED required.
• Previous experience working with point-of-sale and cash handling.
• Ability to de-escalate guest and team member complaints or concerns.

Responsibilities

• Welcome guests and provide knowledgeable assistance regarding available products and services.
• Responsible for opening and closing in accordance with management directives and operational procedures.
• Assist management with the daily cash procedures and operations.
• Learn all roles within the department and provide hands-on support as needed to ensure seamless coverage and continuity of service.
• Monitor store floor, assist with guest and team member needs, and ensure integrity of physical inventory and par levels.
• Accurately record all transactions using the POS system and assist with self checkouts.
• Assist with team member check-in and check-out processes including documentation and coordinating required maintenance for new arrivals.
• Maintain a clean, organized, and sanitary work area throughout the shift.
• Perform other duties assigned.

Skills

Supervisory experience

Customer service

Cash handling

De-escalation

Multitasking

Education

High school diploma or GED

Tools

POS system

Job description

The opportunity

Delaware North Parks and Resorts is hiring a seasonal Retail Supervisor to join our team at Yellowstone General Stores in Yellowstone National Park, Wyoming. As a Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures. If you like a fast-paced job, working with and serving guests from all over the world, and want to experience hands‑on learning, our Parks and Resorts team invites you

Pay $18.75 - $19.75 / hour

Information on our comprehensive benefits package can be found at whatweoffer.

What we offer

• Weekly pay
• Employee discounts – 30% off non-grocery items
• Flexible work schedules – you can expect to work 32-40 hours per week
• Low-cost access to Yellowstone National Park urgent care facilities ($8.19/ week)
• Free and low-cost recreational opportunities, including the Yellowstone Employee Recreation Program (YCERP), which offers sports, equipment rental, guided hikes, raft trips, educational seminars, and more!
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

Note: Additional benefits, including insurance and vacation, are available for eligible year-round positions at other Delaware North properties

Life at Yellowstone General Stores

Looking for a job you love? Be part of a global team fortunate enough to live and work in Yellowstone National Park, our nation’s first National Park! With nearly 3500 square miles of park and 1000 miles of trails, you'll never get bored. Each day inspires in special places like this.

• Dorm-style housing is available for $50/ week, including free laundry
• Full RV hookups range from $50 to $80/ week, including water, sewer, and electricity
• Meals provided at $80/ week (optional for RV residents)
• Endless adventure opportunities in Yellowstone include wildlife watching, cycling, camping, kayaking, horseback riding, swimming, and much more!
• Close access to Grand Teton National Park and historic western town Cody, Wyoming

What will you do?

• Welcome guests and provide knowledgeable assistance regarding available products and services
• Responsible for opening and closing in accordance with management directives and operational procedures
• Assist management with the daily cash procedures and operations
• Learn all roles within the department and provide hands‑on support as needed to ensure seamless coverage and continuity of service
• Monitor store floor, assist with guest and team member needs, and ensure integrity of physical inventory and par levels
• Accurately record all transactions using the point-of-sale (POS) system and assist with self checkouts
• Assist with team member check-in and check-out processes to include documentation, assign dorm rooms, and coordinate required maintenance and repair for new arrivals.
• Maintain a clean, organized, and sanitary work area throughout the shift
• Perform other duties assigned

More about you

• Ability to de‑escalate guest and team member complaints or concerns and redirect to management
• Previous experience working with point-of-sale and cash handling required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment required
• Ability to handle multiple tasks in a fast‑paced environment

Physical requirements

• Ability to lift up to 50 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Days
Evenings
Holidays
Weekends

Who we are

Yellowstone General Stores are located throughout Yellowstone National Park including near Old Faithful, Mammoth Hot Springs, and Canyon Village. The locations offer the opportunity to explore more than 1000 miles of hiking trails, 40 waterfalls, and 10,000 hydro‑thermal features like hot springs and geysers. We offer dorm‑style employee housing or full‑hookup RV sites. We also offer an employee meal program, store discounts, and recreational activities in Yellowstone National Park for our team members.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation or any other legally protected status.

$18.75 - $19.75 / hour