FLOOR SUPERVISOR CASINO

Boyd Gaming; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an exciting and dynamic entertainment hub as a Table Games Supervisor! This role offers the chance to lead a team in a vibrant casino environment, ensuring exceptional guest service and compliance with gaming regulations. You'll be at the forefront of the action, supervising games and dealers while maintaining the integrity of the gaming experience. As part of a well-respected casino, you'll enjoy a collaborative atmosphere that values teamwork and community support. If you thrive in fast-paced settings and have a passion for customer relations, this opportunity is perfect for you!

Qualifications

• Experience as a Table Games Dealer is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Supervise dealers and ensure compliance with gaming regulations.
• Train and mentor team members to meet service standards.
• Maintain proper inventory of cheques on table games.

Skills

Verbal Communication

Written Communication

Customer Relations

Teamwork

Fast-paced Environment Adaptability

Job description

What would I be doing?

Located just east of downtown Kansas City, Ameristar Casino Hotel Kansas City is a Midwestern entertainment hub that offers something for everyone. Ameristar has one of the largest casino floors in Missouri, excellent dining venues, a newly renovated luxury hotel, and more. It also provides convenient parking in a five-level, 2,660-space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar is seeking a Table Games Supervisor. The successful candidate will be responsible for supervising dealers and games.

Responsibilities

Responsibilities

• Adhere to guest service standards.
• Possess knowledge of all aspects of the game supervised.
• Ensure utilization reports are completed accurately and on time.
• Ensure compliance with company and departmental policies, Missouri Gaming Regulations, and internal controls.
• Maintain proper inventory of cheques on table games to enable quick and accurate payouts.
• Train and mentor team members to meet standards.
• Complete Player play evaluation sheets at a win or loss of $2,500.00.
• Communicate all relevant information regarding the section to the incoming Floor Supervisor.
• Maintain equipment within the section.
• Ensure the integrity of games in the assigned section.
• Complete job tasks in a timely manner according to department standards.

What are we looking for?

Requirements

• Excellent verbal and written communication skills.
• Strong team player and customer relations skills.
• Ability to work any shift or hours.
• Ability to work in a fast-paced environment.
• Experience as a Table Games Dealer.

What would it be like to work at this property?

At Ameristar Casino Hotel Kansas City, when we say "More Fun," we mean it. Besides our large casino floor, we feature a variety of restaurants, an arcade, and an award-winning hotel. Ameristar is one of the biggest and most impressive casinos in the country.

Ameristar Casino Kansas City is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under law.

If you need a reasonable accommodation during the application or interview process, please contact us through the application site and specify the accommodation needed.

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation is a leading casino entertainment company in the United States, committed to integrity, teamwork, and community support. Our mission emphasizes high-quality entertainment and service, aiming to maximize shareholder value and provide opportunities for our team members. Our vision is to be a top industry leader while maintaining a family-like culture, focusing on sustainable growth and strong community ties. Since the 1970s, we have built a reputation for hospitality and a unique 'Boyd Style' of service, with goals to improve operations, grow strategically, and strengthen our brand in the coming years.