Floor Supervisor

Mineral Palace Hotel & Gaming; Deadwood (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

The Floor Supervisor at Mineral Palace Hotel & Gaming oversees gaming staff, circulates among casino tables, and ensures that all games are covered and rules are followed on each shift.

The role includes supervising staff in the absence of management, addressing employee issues, and maintaining a high standard of customer service with a friendly demeanor toward guests.

Qualifications

• Requires current gaming license and name tag.
• Experience supervising casino staff or similar team.
• Ability to address employee issues and communicate with management.
• Strong customer service mindset and professional conduct.

Responsibilities

• Oversee gaming staff and ensure table coverage.
• Monitor operations and ensure adherence to game rules.
• Collaborate with on‑duty management and cover shifts in their absence.
• Greet customers and provide prompt, friendly service.

Skills

Customer Service

Teamwork

Communication

Integrity

Job description

The main goal of The Floor Supervisor is to oversee gaming staff including circulating among casino tables and observing operations to ensure that all stations and [games[ are covered for each shift, and that everyone adheres to the rules of the games.
[The Floor Supervisor is in charge on every shift and works directly with the management staff on duty. The Floor Supervisor has a wide range of general responsibilities on a day-to-day basis which may include supervision of all staff members in the absence of the management such as desk clerks, hotel staff, maintenance staff, bartenders, cocktail waitresses, blackjack dealers, restaurant staff, parking attendants, shuttle drivers, etc. You must be able to deal with employee issues and communicate with relevant managers. A current gaming license and name tag must be worn at all times.
[The Floor Supervisor also represents the organization as a front line employee, greeting the customers with prompt, friendly customer service with a smile. Your ability to interact constructively with customers and staff will dramatically affect the success of the company.

• [Customer Service:[ Maintains goodwill with all guests. Ensures guests are aware of promotions and events. Encourages appropriate customer feedback. Promotes Mineral Palace Hotel and Casino by interacting with customers in an enthusiastic, helpful and friendly manner.
• [Player Communications[: Builds/maintains relationships with target players. Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
• [Teamwork: [Collaborates with co-workers and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Work with team members to achieve common goals.
• [Confidentiality/Integrity**[: [Maintains high standards of courtesy and professionalism