Floor Supervisor

Evolution Gaming Limited; Grand Rapids (MI); On-site; USD 48,000 - 60,000; Full time

Job summary

A leading gaming company seeks a Floor Supervisor to oversee gaming floor operations in Grand Rapids, Michigan. The role includes monitoring team performance, coaching staff, and ensuring smooth operations during shifts. Ideal candidates should be technically proficient, organized, and flexible with work hours. You will be responsible for managing employee relations and cross departmental cooperation. Join a dynamic team in an exciting environment!

Qualifications

• Experience in monitoring team performance and ensuring KPIs are met.
• Strong ability to manage, supervise, and coach a team.
• Proficient with internal systems like JIRA and others.
• Experience supervising gaming floor teams is a plus.

Responsibilities

• Oversee gaming floor operations during shifts.
• Provide supervisory support to team members.
• Manage employee relations including disciplinary cases.
• Establish and maintain cross departmental cooperation.
• Collaborate with other departments to achieve targets and support operations.
• Analyze performance data to drive improvements and actions.

Skills

Monitoring team performance

Coaching and motivating team

Time and attendance maintenance

Technically proficient

High level of organization

Ability to work flexible hours

Tools

JIRA

TTS

WIKI

Evo Desk

NEVOS

Job description

The Floor Supervisor will have complete oversight of the gaming floor during their assigned shift. This individual will be responsible for monitoring the operations of the floor, ensuring tables are running smoothly without error and providing supervisory support to team members.

• Monitor team performance, ensure KPIs and expectations are met
• Work with operations to ensure success of team and operations
• Manage, supervise, coach and motivate team
• Time and attendance maintenance of employees
• Assist with employee relations within the team, including disciplinary cases
• Manage, supervise, coach, motivate and build team spirit
• Work within your own team/s to produce the required results and to meet Company targets
• Analyze employee data and performance
• Manage employee expectation and eventual requests
• Establish and maintain cross departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
• Manage projects and deadlines set by your direct managers
• Propose initiatives and ideas that will benefit the department
• Manage ad-hoc situations which may occur on shift in appropriate manner
  

• Technically proficient
• High level of organization
• Ability to work flexible hours
• Available all shifts