Table Games Floor Supervisor

Valleyforge; King of Prussia (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Valleyforge in King of Prussia is seeking a Floor Supervisor to oversee table games and employees while ensuring compliance with gaming regulations. The ideal candidate has at least two years of supervisory experience, thorough knowledge of table games, and excellent customer service skills. This position requires effective communication and the ability to resolve customer complaints. Valleyforge is an equal opportunity employer committed to a diverse workforce.

Qualifications

• Must be at least 21 years of age.
• Two years of experience as a Floor Supervisor.
• Knowledgeable about gaming regulations and company policies.
• Thorough knowledge of at least two games.

Responsibilities

• Oversee table games and employees to ensure safety and compliance.
• Supervise and support dealers while maintaining customer relations.
• Calculate payoffs and monitor changes in cards and dice.
• Resolve customer complaints or refer to Shift Manager.

Skills

Excellent communication skills

Customer service

Knowledge of gaming regulations

Knowledge of table games

Job description

Job Description

Oversee table games and employees to ensure that the safety, integrity, security and company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a Floor Supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.