Table Games Floor Supervisor - Full Time

Sam's Town Hotel & Gambling Hall, Las Vegas; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Sam's Town Hotel & Gambling Hall, Las Vegas, is seeking a Floor Supervisor to oversee table games and employees, ensuring safety, integrity, and compliance with policies. The role involves coaching dealers, maintaining high customer service standards, and cultivating a strong player base to project a positive brand image.

The candidate will stand and supervise in the assigned area, need knowledge of two games, and be capable of enforcing regulations while supporting operational colleagues.

Qualifications

• Must be 21 years of age.
• Two years of experience as a floor supervisor.
• Knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of at least two games.
• Excellent communication and customer service skills.
• Able to obtain/maintain required certifications and licenses.

Responsibilities

• Stand and circulate throughout the assigned area.
• Direct and supervise dealers.
• Maintain positive customer relations and evaluate play.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations and policies.
• Operate computer to access credit line and issue credit.
• Resolve customer complaints or refer to shift manager when appropriate.
• Evaluate designated team members’ performance on a yearly basis.
• Inspect changes of cards and dice; inspect new equipment before allowing into play.

Skills

Customer service

Communication skills

Regulatory compliance

Supervisory experience

Gaming knowledge

Job description

Responsibilities

Oversee table games and employees to ensure safety, integrity, security, company and regulatory policies/procedures are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating, and improving the established player base working toward a positive company image whenever possible.

Job Functions

• Stand and circulate throughout the assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in the assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to shift manager when appropriate.

Qualifications

• Must be 21 years of age.
• Two (2) years of experience as a floor supervisor.
• Must be knowledgeable about applicable gaming regulations and company policies.
• Must have thorough knowledge of a minimum of two (2) games.
• Must have excellent communication and customer service skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability or any other federal, state, or local protected class.