Floor Operations Lead: Guest Experience & P&L

Spice Route; Boston (MA); On-site; USD 27,552 - 34,440; Full time

Job summary

Spice Route in Boston is looking for a Floor Supervisor to oversee daily operations and enhance guest experiences. You will manage staff scheduling and ensure compliance with operational standards while maintaining full P&L awareness.

The ideal candidate has over 2 years of supervisory experience in hospitality and a Degree/Diploma in Hotel Management. The role offers an hourly pay and a structured working schedule of Mon–Sat, with one day off.

Qualifications

• 2+ years experience in a supervisory role in a hotel or hospitality environment.
• Strong communication and leadership skills are essential.
• Ability to manage guest experiences and team performance.

Responsibilities

• Lead daily floor operations and coordinate staff activities.
• Manage scheduling and staff shifts effectively.
• Ensure compliance with standard operating procedures and guest satisfaction.

Skills

Team leadership

Guest experience management

P&L awareness

Education

Degree/Diploma in Hotel Management

Job description

Spice Route in Boston is looking for a Floor Supervisor to oversee daily operations and enhance guest experiences. You will manage staff scheduling and ensure compliance with operational standards while maintaining full P&L awareness.

The ideal candidate has over 2 years of supervisory experience in hospitality and a Degree/Diploma in Hotel Management. The role offers an hourly pay and a structured working schedule of Mon–Sat, with one day off.