Floor Operations & Guest Experience Lead

Dukunoo Jamaican Kitchen; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Dukunoo Jamaican Kitchen in Miami is seeking a Floor Manager to lead a fast-paced, full-service restaurant and ensure guests have an unforgettable dining experience.

You will supervise the team, oversee the service flow, resolve issues on the spot, monitor performance, maintain health and cleanliness standards, and collaborate with management to boost guest satisfaction and operational efficiency. Comfortable working evenings and weekends.

Qualifications

• 3+ years of experience in a similar role within a fast-paced, full-service restaurant environment.
• Proactive and professional attitude with strong leadership skills.
• Excellent communication and problem-solving abilities.
• Knack for multitasking and staying calm under pressure.
• Passion for creating memorable guest experiences and fostering a positive team culture.

Responsibilities

• Lead and Inspire: Supervise and motivate our driven team to deliver exceptional service and maintain high standards.
• Oversee Operations: Manage the flow of service, ensuring that every guest has an outstanding dining experience.
• Problem-Solve on the Spot: Address any issues promptly and professionally to keep the energy and service running seamlessly.
• Monitor Performance: Keep an eye on staff performance and provide constructive feedback to help the team thrive.
• Maintain Standards: Ensure compliance with health, safety, and cleanliness standards in all areas of the restaurant.
• Collaborate with Management: Work closely with the leadership team to implement strategies that enhance guest satisfaction and operational efficiency.

Skills

Leadership

Team supervision

Communication

Problem solving

Multitasking

Job description

Dukunoo Jamaican Kitchen in Miami is seeking a Floor Manager to lead a fast-paced, full-service restaurant and ensure guests have an unforgettable dining experience.

You will supervise the team, oversee the service flow, resolve issues on the spot, monitor performance, maintain health and cleanliness standards, and collaborate with management to boost guest satisfaction and operational efficiency. Comfortable working evenings and weekends.