Floor Manager

Ontario Trillium Foundation; Salem (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Floor Manager for its Village Tavern in Salem, MA. The role involves overseeing daily operations, leading the service team, and ensuring an exceptional guest experience. Ideal candidates will have prior management experience in a restaurant setting, strong leadership and communication skills, and an ability to thrive under pressure. The position offers a salary of $55,000–$70,000 annually, with scheduling that may include nights, weekends, and holidays.

Qualifications

• Previous restaurant management or supervisory experience preferred.
• Strong knowledge of full-service restaurant operations.
• Ability to stay calm, organized, and effective in a high-volume setting.

Responsibilities

• Oversee daily dining room and bar floor operations.
• Lead and support servers and kitchen staff.
• Ensure guests receive friendly, efficient service.

Skills

Restaurant management experience

Communication skills

Leadership skills

Guest service instincts

Problem-solving ability

Tools

POS systems

Job description

Job Title: Floor Manager

Location: Village Tavern – Salem, MA

Job Type: Full-Time

Salary: $55,000–$70,000 per year, based on experience

Floor Manager – Village Tavern, Salem MA

Village Tavern is seeking a strong, hospitality-driven Floor Manager to help lead daily front-of-house operations at our busy full-service restaurant in Salem, Massachusetts. We are looking for someone who thrives in a fast-paced environment, leads by example, and takes pride in delivering great guest experiences while supporting and developing the service team.

The Floor Manager plays a key role in overseeing service, maintaining standards, supporting staff, and ensuring smooth communication between the front and back of house.

Responsibilities

• Oversee daily dining room and bar floor operations
• Lead and support servers, bartenders, hosts, bussers, food runners, and support staff
• Ensure guests receive friendly, attentive, and efficient service
• Handle guest concerns professionally and resolve issues in real time
• Help manage service flow, table turns, seating, and overall floor organization
• Maintain cleanliness, appearance, and organization of all front-of-house areas
• Communicate clearly with the kitchen and management team throughout service
• Assist with staff training, coaching, and accountability
• Support opening and closing procedures
• Monitor staff performance and uphold service standards, policies, and professionalism
• Step in wherever needed during busy shifts to support operations
• Help create a positive, team-oriented work environment

Qualifications

• Previous restaurant management or supervisory experience preferred
• Strong knowledge of full-service restaurant operations
• Excellent communication and leadership skills
• Ability to stay calm, organized, and effective in a high-volume setting
• Strong guest service instincts and problem-solving ability
• Professional, reliable, and hands-on approach
• Ability to work nights, weekends, and holidays as needed
• Experience with POS systems and restaurant scheduling is a plus

What We’re Looking For

• A manager who leads from the floor, not from the office
• Someone who is highly visible, approachable, and engaged with both staff and guests
• A team player who can hold standards while still building morale
• A hospitality-focused leader who understands the importance of consistency, urgency, and guest satisfaction

Compensation & Schedule

• Full-time position
• $55,000–$70,000 annually, depending on experience
• Days, nights, weekends, and holiday availability required (but not always scheduled)