Floor Manager — Lead Wellness Team & Guest Care

Massage Envy; Grandview Heights (OH); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Telehealth benefits

401(k) matching

Paid time off

Flexible schedule

Free monthly massage or service

Product discount 30%

Job summary

Massage Envy Grandview Yard/Hilliard franchise seeks a working manager to lead a team of caring professionals in delivering an exceptional experience that helps clients feel their best. You will be on the floor, coaching staff, driving memberships and retail sales, managing deposits, inventory, and compliance while maintaining a therapeutic environment.

Weekend and some evenings required. Deep training on products and services, opportunities for career growth, and a supportive culture that

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests
• Responsible for filling shifts and working some nights and weekends

Skills

Management experience

Sales experience

Leadership

Coaching

Communication

Job description

Massage Envy Grandview Yard/Hilliard franchise seeks a working manager to lead a team of caring professionals in delivering an exceptional experience that helps clients feel their best. You will be on the floor, coaching staff, driving memberships and retail sales, managing deposits, inventory, and compliance while maintaining a therapeutic environment.

Weekend and some evenings required. Deep training on products and services, opportunities for career growth, and a supportive culture that