Floor Manager / Front Desk Coordinator

Neo Nails; Miami (FL); On-site; USD 15,000 - 25,000; Full time

Job summary

Neo Nails & Day Spa in Brickell, Miami is hiring a Floor Manager / Front Desk Coordinator for its busy luxury salon. This full-time role handles phone reservations, check-in/out, point-of-sale, and coordinating technicians to maintain smooth client flow.

Ideal candidates have customer-service or hospitality experience, are fluent in English (Spanish a plus), and can lead with calm professionalism in a fast-paced environment. Hours are Monday–Saturday, with weekend coverage requested.

Qualifications

• Professional fluency in English required; Spanish is a strong advantage.
• Excellent interpersonal and communication skills.
• Prior experience in customer service, front desk, or hospitality.
• Strong understanding of both client experience and staff needs.
• Highly organized, professional, and able to multitask in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and schedule appointments
• Greet clients and manage the check-in / check-out process
• Operate the cash register and handle transactions
• Coordinate technician schedules and support the staff on the floor
• Maintain order, cleanliness, and smooth client flow
• Assist with social media and manage online scheduling systems
• Use Microsoft Office and booking platforms as needed

Skills

English fluency

Interpersonal skills

Communication

Multitasking

Customer service

Tools

Microsoft Office

Booking platforms

Job description

Neo Nails & Day Spa is hiring a Floor Manager / Front Desk Coordinator for its Brickell, Miami salon. This is a full-time, 40 hours per week spa front desk and floor role.

About the Position

This role sits at the center of a busy luxury nail spa in Brickell. You are the first person a guest sees and the person who keeps the floor on time: phones, the book, check-in, checkout, and the flow between chairs and treatment rooms. It suits someone with customer-service or hospitality experience who can lead without drama, speak clearly, and handle a full lobby.

Responsibilities

• Answer incoming phone calls and schedule appointments
• Greet clients and manage the check-in / check-out process
• Operate the cash register and handle transactions
• Coordinate technician schedules and support the staff on the floor
• Maintain order, cleanliness, and smooth client flow
• Assist with social media and manage online scheduling systems
• Use Microsoft Office and booking platforms as needed

Qualifications

• Professional fluency in English required; Spanish is a strong advantage.
• Excellent interpersonal and communication skills
• Prior experience in customer service, front desk, or hospitality
• Strong understanding of both client experience and staff needs
• Highly organized, professional, and able to multitask in a fast-paced environment

Location

Neo Nails & Day Spa, 426 SW 8th St, Miami, FL 33130. Hours: Monday-Saturday 10am-8:30pm, Sunday 11am-7pm. Complimentary parking during service.

Compensation

• $18 per hour, based on experience and skill level
• Full-time, 40 hours per week
• Bi-weekly pay (every two weeks)
• Potential performance-based bonuses