Front Desk Costumer Service

Botoplace Medspa; Town of Florida (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Botoplace MedSpa is seeking a sales-oriented Front Desk Coordinator to warmly greet guests, manage bookings, and convert inquiries into appointments. The role includes handling calls, texts, and emails in English and Spanish, and driving revenue through upselling services and memberships.

Responsibilities include booking, confirming, and rescheduling in Zenoti, processing payments, and maintaining complete guest profiles.

Qualifications

• Sales-oriented with upselling ability.
• Fluent in English and Spanish.
• Front desk or customer service experience.
• Friendly, professional and organized.

Responsibilities

• Greet guests and answer calls, texts, and emails in English and Spanish.
• Book, confirm, and reschedule appointments in Zenoti.
• Sell services, packages, and memberships, and encourage rebooking.
• Check guests in and out and process payments.
• Create complete guest profiles, including date of birth.

Skills

Sales

Bilingual English/Spanish

Front desk experience

Tools

Zenoti

Job description

About BotoPlace and the Role

BotoPlace MedSpa (North Miami Beach and Pembroke Pines, FL) is hiring a sales-oriented Front Desk Coordinator to greet guests, book appointments, and turn every call and visit into a booking.

Key Responsibilities

• Greet guests and answer calls, texts, and emails in English and Spanish
• Book, confirm, and reschedule appointments in Zenoti
• Sell services, packages, and memberships, and encourage rebooking
• Check guests in and out and process payments
• Create complete guest profiles, including date of birth
• Keep the reception area clean and welcoming

Requirements

Required

• Sales-oriented, comfortable selling and upselling
• Fluent in English and Spanish
• Front desk or customer service experience
• Friendly, professional, and organized
• Flexible schedule, including weekends

Preferred

• Medspa, salon, or clinic experience
• Zenoti experience
• Portuguese

Location, Schedule, and How to Apply

• Location: North Miami Beach
• Schedule: Full-time or part-time, with availability for weekdays and Saturdays
• Compensation: $16.00 per hour plus commission