Floor Manager

Taier North America; San Mateo (CA); On-site; Full time

Job summary

A leading restaurant chain is seeking a proactive Floor Manager for their new San Francisco location. The role involves overseeing daily operations, ensuring excellent guest experiences, and leading the front-of-house team. Ideal candidates will have experience in busy restaurant settings and strong leadership skills.

Benefits

Medical Insurance

Qualifications

• 1-2 years of floor management or shift lead experience in a busy restaurant setting.
• Fluent in English; Mandarin language skills are highly preferred.

Responsibilities

• Lead the pre-opening setup, including team recruitment and training.
• Supervise the front-of-house team during service to ensure excellent guest experiences.
• Develop SOPs for seating, guest flow, and shift transitions.

Skills

Leadership

Interpersonal Skills

Problem Solving

Job description

Job Opening: Floor Manager at TAI ER Sichuan Cuisine

Join us at TAI ER Sichuan Cuisine, an international restaurant celebrated for its authentic Sichuan flavors. Since 2015, we have expanded to over 650 locations worldwide, blending traditional cuisine with a modern dining experience. We are seeking an experienced and proactive Floor Manager to oversee the opening and daily operations of our first San Francisco location.

Responsibilities

• Lead the pre-opening setup, including team recruitment, training, and process planning
• Supervise the front-of-house team during service to ensure excellent guest experiences
• Maintain an organized and welcoming dining environment
• Address guest concerns professionally and empathetically
• Coordinate with kitchen and operations teams for smooth service
• Develop SOPs for seating, guest flow, and shift transitions
• Assist with staff scheduling, onboarding, and performance feedback
• Promote a team culture of accountability and guest-first service

Requirements

• At least 1–2 years of floor management or shift lead experience in a busy restaurant setting
• Strong leadership and interpersonal skills
• Experience with new store openings or rapid expansion environments
• Ability to handle high-pressure situations and solve problems promptly
• Fluent in English; Mandarin language skills are highly preferred
• Willing to work evenings, weekends, and holidays

Additional Details

Position: Full-time, Mid-Senior level

Industry: Restaurants

Compensation: $35.00/hr - $40.00/hr, with actual pay based on skills and experience

Benefits: Medical insurance (inferred)

Location: San Francisco, CA