Floor Manager

Hawksmoor; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Hawksmoor is seeking a Floor Manager for its New York location. Reporting to the Restaurant Manager, you will oversee daily operations, ensure Hawksmoor service standards, and lead a high-performing front-of-house team in a busy, high-volume environment.

We value exceptional leadership, culture-building, and deep knowledge of food and beverage. Experience with NYC Health and Safety standards is essential for this role.

Qualifications

• Extensive experience running NYC restaurant floors.
• Experience launching and opening restaurants in NY/US.
• Comfortable with high-volume operations in terms of covers and revenue.
• Excellent floor management and supervisory skills.
• Ability to create an incredible culture and work ethic within your team.
• Exemplary product knowledge of food and beverage.
• Excellent leadership to train FOH staff.

Responsibilities

• Be responsible for the running of the restaurant daily, including setup and breakdown.
• Ensure service and hospitality meet Hawksmoor standards.
• Actively address customer complaints with poise.
• Set an example while managing the floor, door, pass, and sections.
• Maintain strong knowledge of food and beverage offerings and systems.

Skills

Floor management

Customer service

High volume operations

People leadership

OpenTable/Aloha

Tools

OpenTable

Aloha

Job description

Hawksmoor is located in a beautiful National Historic Landmark built as The United Charities Building in 1893 with an incredible 10 metre ceilinged assembly hall that forms the main room of the restaurant. The location is just off Park Avenue South and north of the prestigious Gramercy Park and Union Square. The restaurant boasts 170 seats with a 50-cover bar.

Reporting to the Restaurant Manager, we’re looking for a Floor Manager to join our team.

Work somewhere awesome: Careers with Hawksmoor Group are among the best – generous pay and benefits, award-winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). The Sunday Times has recognised us in their Best Companies awards, for eight years in a row, as one of the top 100 companies to work for in the UK and we endeavour to do the same in the US.

Key responsibilities of the role include:

• To be responsible for the running of the restaurant, including, but not exclusively:
  • Correct set up and break down of the restaurant daily
  • Ensure service and hospitality are consistently high and to the Hawksmoor standard
  • Actively dealing with customer complaints
• Set an example to staff when running the door, the pass & the floor or working a section.
• A good understanding of:
  • All products both food and beverage.
  • Systems, including OpenTable, Aloha and others.

To be considered for the role you will have:

• Extensive experience running some of the best restaurant floors in New York.
• Experience launching and opening restaurants in New York and the US.
• Comfortable and experienced with high volume businesses in terms of both covers and revenue.
• Excellent floor management and supervisory skills.
• Good under pressure.
• Ability to create an incredible culture and work ethic within your team.
• Exemplary product knowledge of food and beverage.
• Excellent leadership skills with ability to teach, coach and train all FOH employees.
• Experience in all NYC Health and Safety and Food Hygiene Practices and Standards.

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