Restaurant Manager

Hawksmoor - Boston; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hawksmoor Boston is seeking a Restaurant Manager to join our team at our Fort Point location. You will lead daily operations, uphold Hawksmoor service standards, and drive exceptional guest experiences across the floor and private dining events.

Reporting to the General Manager, you’ll manage scheduling, training, and safety, coach a diverse team, and collaborate with leadership to sustain our culture and sustainability commitments as a B Corp-aligned restaurant.

Qualifications

• Strong hospitality leadership with a focus on guest experience.
• Proven ability to lead and develop a diverse team.
• Excellent communication and service standards enforcement.

Responsibilities

• Lead service across all restaurant areas and during peak periods.
• Provide expert menu knowledge and wine pairing guidance.
• Ensure guest concerns are addressed promptly with effective resolutions.
• Oversee large parties and private dining with flawless execution.
• Uphold Steps of Service and daily opening/closing procedures.

Skills

Hospitality leadership

Guest experience

Team engagement

Operations management

Tools

Blink POS

Job description

NEW RESTAURANT OPENING!!

Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally made it to Boston!

In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.

At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.

Reporting to the General Manager we're looking for a Restaurant Manager to join our team and support our third US restaurant.

Work somewhere awesome:

Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavour to do the same in the US.

As a Hawksmoor Restaurant Manager, you are central to the successful day-to-day running of the restaurant. You lead from the front, ensuring Hawksmoor’s service standards and culture are consistently delivered at the highest level. Working collaboratively with the wider management team, you drive exceptional guest experiences, strong team engagement, and operational excellence. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.

Responsibilities include but are not limited to:

Guest Experience

• Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.
• Confidently lead and support all areas of the restaurant during service.
• Deliver and coach “Hawksmoor Steak Chat,” ensuring consistency and impact across the team.
• Provide expert menu knowledge, confidently recommending and describing dishes and drinks.
• Create genuine hospitality moments by engaging with Guests, managing “Journey to Regular,” and being visible on the floor.
• Oversee large party and private dining experiences, ensuring seamless execution.
• Role model and uphold Steps of Service, as well as opening and closing procedures. Own the restaurant walk-through and ensure the space is fully prepared for service.
• Maintain accountability for current guest experience scores, identify opportunities, and implement improvements within the restaurant. Confidently handle guest concerns or complaints and coach Team Members on effective resolutions.

Team Engagement & Culture

• Embody and champion the Hawksmoor values with a proactive, positive attitude - working hard while being supportive and respectful to others. Support recruitment and onboarding processes for Team Members.
• Provide ongoing feedback, coaching, and development support to Team Members.
• Create opportunities for progression and cross-site development within the team.
• Champion the team in service, across the wider restaurant, and on Blink.
• Ensure structured pre-shift briefings, ongoing training, and effective communication.
• Foster a positive, inclusive environment where team input is valued and morale is strong.
• Take ownership of management team development, following individual growth plans.

Health & Safety

• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Complete all required training and consistently uphold hygiene standards.
• Follow opening and closing procedures and confidently guide others in maintaining these standards.

Operational Standards

• Manage team scheduling and labor performance to meet business needs and financial targets.
• Oversee comps and promotions in line with budget, ensuring clear communication with the team.
• Recognize how operational mistakes can impact both the guest experience and the business.
• Ensure adherence to all financial procedures, including cash handling and safe management.
• Recognize the impact of operational decisions on both guest experience and overall business performance.
• Actively identify opportunities to reduce waste and improve operational efficiency.
• Enforce absence and lateness policies consistently and fairly.

Purpose & DEIB

• Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.
• Use inclusive, respectful language while treating all Guests and Team Members with empathy.
• Actively recruit and build teams with diversity and inclusivity in mind.
• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals and actively support these initiatives.
• Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.

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