Floor Manager

The Simpson Restaurant and BAr; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Floor Manager to oversee daily operations at their bustling restaurant. This full-time on-site role in Brooklyn requires a strong leader who can ensure exceptional customer satisfaction and service. The ideal candidate will manage staff, coordinate with various departments, and maintain a clean and safe environment. Responsibilities include training new employees, managing inventory, and implementing policies to enhance the customer experience. If you are passionate about hospitality and thrive in a dynamic environment, this position offers a fantastic opportunity for growth and impact.

Qualifications

• Strong customer satisfaction and service skills essential for success.
• Experience in operations management and team leadership preferred.

Responsibilities

• Oversee daily floor operations and ensure high levels of customer satisfaction.
• Manage staff, inventory, and handle customer inquiries effectively.

Skills

Customer Satisfaction Skills

Customer Service Skills

Operations Management

Team Leadership

Problem-Solving

Decision-Making

Education

High School Diploma

Degree in Hospitality Management

Job description

Company Description

The Simpson Restaurant and Bar Brooklyn, NY

Role Description

This is a full-time on-site role for a Floor Manager located in Brooklyn, NY. The Floor Manager will be responsible for overseeing daily floor operations, ensuring high levels of customer satisfaction and service, managing staff, and maintaining a clean and safe environment. Duties include coordinating with different departments, managing inventory, handling customer inquiries and complaints, and ensuring effective communication with staff. Additionally, the Floor Manager will be responsible for training new employees, closing the restaurant, and implementing operational policies to enhance the customer experience.

Qualifications

• Customer Satisfaction and Customer Service Skills
• Experience in Operations Management
• Ability to lead and motivate a team
• Excellent problem-solving and decision-making abilities
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent; a degree in Hospitality Management or related field is preferred

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development