Floor Leader: Sales Coach & Customer Experience Lead

Lush Fresh Handmade Cosmetics; Arcadia (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Lush Handmade Cosmetics is seeking a Floor Leader to support the Store Management Team and drive sales while creating an exceptional customer experience. You will lead a team of Sales Ambassadors on the shop floor, coach for better performance, and uphold brand values across operations.

You will focus on coaching, training, cash handling, and merchandising to ensure a positive, productive store environment. Join us in delivering ethical beauty with passion and zest.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales and coach the sales team using StoreForce dashboard insights.
• Deliver a world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush brand values and ethical practices.
• Lead training and development of Sales Ambassadors and peers.
• Ensure cash handling accuracy and managing opening/closing procedures.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Skincare knowledge

DEIB awareness

Multilingual

Job description

Lush Handmade Cosmetics is seeking a Floor Leader to support the Store Management Team and drive sales while creating an exceptional customer experience. You will lead a team of Sales Ambassadors on the shop floor, coach for better performance, and uphold brand values across operations.

You will focus on coaching, training, cash handling, and merchandising to ensure a positive, productive store environment. Join us in delivering ethical beauty with passion and zest.