Floor Lead – Jewelry Retail: Elevate Customer Experience

Mejuri; Corte Madera (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Monthly retail bonus program

Regular feedback via performance revie

In‑house retail learning program

Job summary

Mejuri in Corte Madera, CA is seeking a Floor Lead to drive store performance and guest experience on the sales floor. You will mentor staff, uphold Mejuri’s standards, and manage daily operations to deliver an exceptional customer journey.

You will oversee inventory, merchandising, and the execution of services such as piercing and engraving while creating an engaging, team‑oriented environment. Availability for evenings, weekends, and holidays is required.

Qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements.

Responsibilities

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of KPIs by driving performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Participate in inventory & cycle counts monthly and ensure proper technology is in place.
• Support back of house flow to assist in-store sales, phone sales or BOPIS.
• Maintain Mejuri brand standards for merchandising, visual presentation, and cleanliness.

Skills

Retail leadership

Customer service

Communication

Team development

Tools

POS systems

Inventory management software

Retail technology

Job description

Mejuri in Corte Madera, CA is seeking a Floor Lead to drive store performance and guest experience on the sales floor. You will mentor staff, uphold Mejuri’s standards, and manage daily operations to deliver an exceptional customer journey.

You will oversee inventory, merchandising, and the execution of services such as piercing and engraving while creating an engaging, team‑oriented environment. Availability for evenings, weekends, and holidays is required.