Floor Lead

Stash Ventures LLC; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Stash Ventures LLC is seeking a Floor Lead to support both employees and customers in navigating cannabis compliance procedures, cash and debit sales, and daily store operations. The role requires attention to detail, strong communication, and the ability to educate staff on best options for customers.

You'll work full-time across a retail schedule, including mornings, days, evenings, weekends and holidays, with occasional overtime.

Qualifications

• Retail experience is required to handle customer interactions and store operations.
• Strong analytical and problem-solving abilities are needed to address issues on the shop floor.
• Excellent communication skills are essential for clear guidance to staff and customers.
• A commitment to delivering exceptional customer service and maintaining professional standards.

Responsibilities

• Work as part of a team.
• Maintain availability to work across the retail schedule, including mornings, days, evenings, weekends, and holidays.
• Be present and on time for all scheduled shifts.
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in Michigan.
• Metrc trained.
• Experience in cash handling.
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• Educate employees and customers to help them achieve their goals.
• Exceptional customer service and communication.
• Maintain awareness of all positions to ensure daily tasks are followed.
• Report daily issues to upper management.

Skills

Retail experience

Analytical thinking

Effective communication

Exceptional customer service

Education

High School Diploma or equivalent

Job description

Role And Responsibilities

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, You Will

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

Position Type / Expected Hours Of Work

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

Age Requirement

• Must be 21 years of age (State Requirement)

Education / Experience

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

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