Retail Floor Lead

Glass House Brands Inc.; Goleta (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Glass House Brands Inc. in Goleta, CA is seeking a Floor Lead to support store operations, engage customers, and drive sales. You will work with Store Management to perform daily tasks, mentor staff, and ensure regulatory compliance in a cannabis retail setting.

The role emphasizes leadership, coaching, and hands-on store management with a focus on profitability and excellent customer experiences. Cannabis experience is preferred.

Qualifications

• Minimum 2 years of management experience in a retail environment.
• Cannabis retail experience preferred and a willingness to comply with regulations.
• Must be 21+ years old and able to pass a background check.

Responsibilities

• Lead store operations to maximize sales and customer engagement.
• Coach and develop team members in service and product knowledge.
• Ensure compliance with all company policies and regulatory requirements.
• Oversee loss prevention and inventory practices to protect assets.
• Coordinate with store leadership on scheduling, goals, and floor coverage.
• Maintain merchandising standards and a positive store environment.

Skills

Retail management

Team leadership

Customer service

Communication

Problem solving

Education

BA preferred

Tools

POS system

Job description

Brief Description

Floor Leads are responsible for providing support, analysis, and recommendations to assist all Store Management and ensure operational efficiency at Store and Delivery level. Floor Leads provide best in class customer engagement and drive sales.

Overview

Floor Leads are responsible for providing support, analysis, and recommendations to assist all Store Management and ensure operational efficiency at Store and Delivery level. Floor Leads provide best in class customer engagement and drive sales.

Takes responsibility for sales floor activities in conjunction with store leadership and assists the Specialist Team by working with Store Management to perform daily operational functions.

Adheres to company policies and acts with integrity under the direct supervision of the Store Management Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Floor Lead will partner with the General Manager, Assistant General Manager/Retail Operations Manager, and Inventory & Compliance Manager in each location to oversee all facets of policy and procedures and operational administrative duties in relation to the store.

Core Responsibilities

Sales & Profitability

• Help drive store’s profitability by guiding team members in delivering a positive and friendly experience by engaging the customer through thoughtful conversation and exceptional service.
• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Assists in communication of store team coverage including breaks and lunches in accordance with business needs, traffic trends and Meal Break Policy.
• Prioritizes and communicates department insights to direct supervisor.

People Development

• Assume the role of peer mentor in-store with regards to talent development and employee mentorship.
• Model the way by leading and inspiring the team.
• Strategically train and develop a productive store team in core competencies of service and product knowledge.
• Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.

Communication

• Lead with strong communication skills, both written and verbal.
• Possesses excellent communication skills, effectively delegate projects, and consistently follows up with the team.
• Exhibit consistent professional communication, follow through and problem-solving skills while maintaining a global view of store operations.
• Communicates store and company information/directives to the store team.
• Actively participates in daily, department and store meetings.
• Effectively utilize Communication Binder, amongst other resources to ensure that important information reaches the entire team.
• Willingness to grow as a Floor Lead by going beyond assigned department tasks to take on additional responsibilities.

Store Environment

• Support the store operations to maximize sales through analytical and creative management of merchandise from receipt to sale.
• Support the team by contributing to the maintenance of all product stock areas.
• Coach the team to take initiative as employees to oversee all levels of customer service by setting daily goals and expectation to create a positive store environment.
• Exhibit excellent floor presence by consistently training the store team on customer standards, product knowledge, product placement and time management.
• Guides team to uphold company customer service standards.

Operations

• Lead the team to perform all store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.
• Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.
• Assist in leading the team in shipping and receiving process and complete shipment turnaround process.
• Ensure that all operational tasks are completed and support that all backstock areas are clean and organized.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Regular attendance and punctuality are essential

Merchandising and Display

• Collaborate with General Manager and store leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks.
• Collaborate with General Manager and store leadership to ensure fast and efficient flow of merchandise to the sales floor.
• Ensure a neat, clean, and organized store environment.
• Exhibit a strong understanding of current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed

Interpersonal Skills and Ownership

• Communicates and coaches effectively to all levels.
• Develops partnerships to enable business success.
• Adapts to changes required by the business.
• Acts professionally and with integrity providing open, honest, and constructive feedback.
• Makes fast, smart decisions, takes initiative and calculated risks to improve personal and store performance.
• Works well with others.
• Accepts responsibility for performance and ensures all commitments are met.

Additional Responsibilities

• Must be 21+ years old.
• Qualified candidates should have a minimum of 2-years’ experience in Management in a retail environment.
• Must pass a federal background check via Live Scan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience working in a highly regulated businesses is desirable.
• Uses sound judgment when making decisions.
• Assumes other duties assigned by supervisor.
• Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.
• Uphold excellent customer service skills and a service orientated culture.
• Achieve statistical results (sales, shrinkage).
• Previous retail experience preferred.
• Previous cannabis experience preferred.

Work Environment

• This job operates in a professional cannabis store environment.
• This role routine uses standard office and store equipment such as computers, phones, printers, POS.
• This position regularly requires working evenings, nights, weekends, and holidays.

Physical Demands

• While performing the duties of this job the employee is regularly required to see, talk, and hear.
• While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs.

Position Type And Expected Hours Of Work

• This is a non-exempt, full-time, hourly position which reports to the Store Management Team.
• This position can require work on early mornings, late nights, weekends, and holidays.

Travel

• This position may require you to travel to corporate offices as well as other store locations for training, learning and development.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the Employee for this job.
• Duties, responsibilities, and activities may change at any time, with or without notice.