Retail Floor Lead

Glass House Brands, Inc.; Goleta (CA); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Tips

Job summary

Glass House Brands, Inc. is seeking a Floor Lead in Goleta, CA to support store management and drive operational efficiency. You will engage customers with thoughtful conversation, ensure compliant and smooth daily operations, and partner with leadership to meet sales goals in a cannabis retail setting.

The role emphasizes team mentorship, strong communication, and a proactive approach to managing merchandise, stock, and customer service standards on the floor.

Qualifications

• Minimum of 2 years’ management experience in a retail environment.

Responsibilities

• Lead store operations to ensure a positive, friendly customer experience.
• Coordinate with store leadership to communicate hourly and daily goals to drive sales.
• Assist in communicating store team coverage, including breaks and lunches, according to business needs.
• Mentor and develop a productive store team for service and product knowledge.

Job description

• Location 6555 Pardall Road,Goleta, CA, 93117,United States
• Base Pay $19.00 - $20.00 / Hour
• Other Compensation Plus Tips!
• Job Category Retail Store Leadership, Retail Sales Associate
• Employee Type Full Time Non-Exempt

Overview:

Floor Leads are responsible for providing support, analysis, and recommendations to assist all Store Management and ensure operational efficiency at Store and Delivery level. Floor Leads provide best in class customer engagement and drive sales.

Takes responsibility for sales floor activities inconjunctionwith store leadershipand assists theSpecialist Team by working with Store Management to perform daily operational functions.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabisproduct,theFloorLeadwillpartnerwiththeGeneralManager,AssistantGeneralManager/Retail OperationsManager,andInventory&ComplianceManagerineachlocationtooverseeallfacetsof policy and procedures and operational administrative duties in relation to the store.

Core Responsibilities:

• Helpdrivestore’sprofitabilitybyguidingteammembers indeliveringapositiveandfriendly experience by engaging the customer through thoughtful conversation and exceptional service.
• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Assistsincommunicationofstoreteamcoverageincludingbreaksandlunchesinaccordance with business needs, traffic trends and Meal Break Policy.

People Development

• Assume the roleof peer mentor in-store with regardsto talent development andemployee mentorship.
• Strategically train and develop a productive store team in core competencies of service and product knowledge.
• Supportthedevelopmentofteammemberswithanaptitudeorinterestin storeleadershipto ensure bench strength and succession planning.

Communication

• Leadwithstrongcommunicationskills,bothwrittenand verbal.
• Possessesexcellentcommunicationskills,effectivelydelegateprojects,andconsistently follows up with the team.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solvingskillswhile maintaining a global view of store operations.
• Communicatesstoreandcompanyinformation/directivestothestore team.
• Activelyparticipatesindaily,departmentandstore meetings.
• Effectively utilize Communication Binder, amongst other resources to ensure that important information reaches the entire team.
• Willingness to grow as a Floor Lead by going beyond assigned department tasks to take on additional responsibilities.
• Support the store operations to maximize sales through analytical and creative management of merchandise from receipt to sale.
• Supporttheteambycontributingtothemaintenanceofallproductstock areas.
• Coach the team to take initiative as employees to oversee all levels of customer service bysetting daily goals and expectation to create a positive store environment.
• Exhibitexcellentfloorpresencebyconsistentlytrainingthestoreteamoncustomerstandards, product knowledge, product placement and time management.

Operations

• Leadtheteamtoperformallstoreleveloperationalproceduresaccuratelyandinatimely fashion, in accordance with all company policies and procedures.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Assistinleadingtheteaminshippingandreceivingprocessandcompleteshipmentturnaround process.
• Ensurethatalloperationaltasksarecompletedandsupportthatallbackstock areasareclean and organized.
• EnsurecompliancewithallBCC,StateandCity regulations.
• Ensurecompliancewithcompanyemergencyandsafetyprocedurestoprotectemployeesand customers from accidents and incidents.
• CollaboratewithGeneralManagerandstoreleadershiptoenhancethestoreenvironmentand efficiently execute all inventory and merchandising tasks.
• Collaborate with General Manager and store leadership to ensure fast and efficient flow ofmerchandise to the sales floor.
• Exhibitastrongunderstandingofcurrentproductandtrend awareness.

InterpersonalSkillsand Ownership

• Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback.
• Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonalandstore performance.
• Workswellwith others.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsare met.

Additional Responsibilities:

• Qualifiedcandidatesshouldhaveaminimumof2-years’experienceinManagementinaretail environment.
• MustpassafederalbackgroundcheckviaLiveScanincertain markets.
• Usessoundjudgmentwhenmaking decisions.
• Assumesotherdutiesassignedby supervisor.
• Upholdexcellentcustomerserviceskillsandaserviceorientated culture.
• Achievestatisticalresults(sales, shrinkage).
• Thisjoboperatesinaprofessionalcannabisstore environment.
• This role routinely uses standard office and store equipment such as computers, phones, printers, POS.

Physical Demands:

• Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehandsor feet, reach with hands and arms, and required to lift a min of 50lbs.

PositionTypeandExpectedHoursof Work:

• Thisisanon-exempt,full-time,hourlypositionwhichreportstotheStoreManagement Team.

Travel:

• Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development.

Other Duties:

• Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingofactivities, duties or responsibilities that are a requirement of the Employee for this job.
• Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice.