Floor Lead

Renew Cannabis Co.; Detroit, Northern (MI, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Renew Cannabis Co. is seeking a Floor Lead for our Detroit, MI store to help customers and staff navigate cannabis compliance, sales and daily operations.

The role requires being 21+ and available across the full retail schedule, including holidays, with strong customer service and teamwork skills. You will ensure CRA compliance and accurate cash handling, while guiding customers to the best options and maintaining excellent communication with the team.

Qualifications

• Retail experience.
• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

Responsibilities

• Work as part of a team.
• Availability across retail schedule including mornings, days, evenings, weekends, and holidays.
• Be present and on time for all scheduled shifts.
• Maintain Cannabis Regulatory Agency compliance with state/federal rules for Michigan cannabis sales.
• Metrc trained.
• Experience in cash handling.
• Adapt to employees’ and customers’ needs to provide trusted transactions.
• Educate customers about best options to meet their destination.
• Deliver exceptional customer service.
• Exhibit excellent communication skills.
• Ability to perform routine daily tasks with attention to detail.
• Maintain steady queue flow for curbside, online orders, walk-ins, and staff.
• Maintain cleanliness with a daily cleaning checklist.
• Radiate positive energy and build connections.
• Understand all roles to ensure guideline adherence.
• Report daily issues/changes to management.

Skills

Exceptional customer service

Excellent communication skills

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

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