Floor Inspector | Westin | Wilmington, DE

PM Hotel Group; Wilmington (DE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

PM Hotel Group is seeking a Floor Inspector to help our housekeeping team create a tidy, cozy haven for guests. You will lead by example, ensure room attendants deliver a high standard of cleanliness, and anticipate guests' needs beyond the checklist.

Responsibilities include supervising staff, managing schedules, inspecting rooms and public areas, training on SOPs, controlling costs, and maintaining a positive, guest-focused culture.

Qualifications

• 1–3 years of related housekeeping experience.
• High School diploma or equivalent.
• People person with strong guest-service orientation.

Responsibilities

• Lead a housekeeping team, assigning and reviewing work.
• Oversee scheduling, inspect rooms and public areas for cleanliness, and interact with guests positively.
• Provide training on standard operating procedures and departmental standards.
• Monitor purchasing costs and labor expenses.

Skills

People skills

Team leadership

Customer service

Education

High School Diploma

Job description

What You’ll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

On a daily basis some tasks you will complete are:

• Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
• Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keeping purchasing costs and labor expenses in check.

Where You’ve Been:

We’re looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn’t the job for you.

When You’re Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.