Floor Inspector | Westin | Wilmington, DE

PM Hotel Group; Wilmington (NC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

PM Hotel Group seeks a Floor Inspector to lead the housekeeping team in Wilmington, NC, ensuring rooms and public areas meet our cleanliness standards and creating a welcoming in-room experience for guests.

With 1–3 years of related experience and a High School diploma, you will train staff, manage turnover, and supervise schedules while maintaining costs. Must be able to lift up to 50 pounds and work flexible hours including nights, weekends, and holidays.

Qualifications

• 1–3 years of related housekeeping/ hospitality experience.
• Ability to lead by example and foster a positive team culture.
• Strong guest service mindset and professional interaction.

Responsibilities

• Lead and review work for the housekeeping staff.
• Keep staff on schedule; inspect rooms and public areas for cleanliness.
• Oversee laundry, room turnover, and guest interactions.
• Provide training on SOPs and departmental standards.
• Monitor purchasing costs and labor expenses.

Skills

People skills

Team leadership

Customer service

Education

High School Diploma

Job description

What Youll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

On a daily basis some tasks you will complete are:

Serving as team leads for the entire housekeeping staff including assigning and reviewing work.

Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.

Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.

Keeping purchasing costs and labor expenses in check.

Where Youve Been:

Were looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isnt the job for you.

When Youre Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, theres a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.