Guest Service Agent | Westin | Wilmington, DE

PM Hotel Group; Wilmington (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly front desk associate in Wilmington, NC. You will be the face of the hotel, greeting guests, assisting with check-in/check-out, and sharing local area tips to enhance their stay.

Ideal candidates have a High School diploma (or equivalent) and 3–6 months of related experience, with a strong emphasis on superior customer service and staying calm under pressure. Ability to work varying shifts, including nights and weekends, is valued.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Must be a people-person with polite, positive interaction.

Responsibilities

• Face of front desk, greet guests and manage check-in/check-out.
• Share knowledge of local area and attractively present hotel information.
• Handle cash and use computers and PMS to support front desk operations.

Skills

Customer service

Communication

People skills

Education

High School diploma or equivalent

Tools

Property management system

Job description

What Youll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, youll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and youll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where Youve Been:

Were looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this wont be a great fit.

When Youre Here:

Sometimes youll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, theres a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything‑but-standard growing hotel company.