Guest Service Agent | Westin | Wilmington, DE

PM Hotel Group; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly front desk associate in Wilmington to be the face of our hotel, greeting guests and ensuring a warm, memorable stay.

Join us to assist with check-in/check-out, share local dining and activity tips, and maintain smooth operation with cash handling and PMS software knowledge. Must be a people-person able to thrive under pressure, with a High School diploma and 3–6 months related experience.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related hospitality experience preferred.
• Ability to interact with guests and team members in a polite, positive manner.

Responsibilities

• Greet guests and manage check-in and check-out with a welcoming attitude.
• Provide local area information and personalized recommendations.
• Handle guest requests promptly and professionally.

Skills

Customer service

Communication

Cash handling

Education

High School diploma

Tools

PMS software

Databases

Job description

What You'll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You've Been:

We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.