Floor Inspector/ Supervisor | Crowne Plaza Dulles | Herndon, VA

PM Hotel Group; Herndon (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent pay

Hotel discounts

F&B discounts

Growing hotel company

Job summary

PM Hotel Group is seeking a Floor Inspector to guide the housekeeping team in delivering clean, welcoming rooms and attentive service. You will lead by example, coordinating daily tasks and ensuring standards are met while maintaining a guest-friendly atmosphere.

The role requires 1–3 years of related experience and a High School diploma or equivalent. Flexibility with schedules including nights, weekends and holidays is essential, with excellent pay and hotel discounts offered.

Qualifications

• Experience leading housekeeping staff and coordinating daily tasks.
• Strong customer service mindset with guest interaction experience.
• Clear communication and training skills for SOPs and standards.

Responsibilities

• Lead and review housekeeping tasks and schedules.
• Inspect rooms and public areas for cleanliness and readiness.
• Train staff on standard operating procedures and departmental standards.
• Monitor purchasing costs and labor expenses to stay within budget.
• Interact with guests in a polite and positive manner.

Skills

Team leadership

Customer service

Communication

Education

High School diploma or equivalent

Job description

What You'll Do:

For some, traveling is fun and sometimes for business; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. The Floor Inspector is responsible for making sure the team is transforming each room into a tidy, cozy, haven. You will ensure that room attendants are equipped to deliver the perfect in-room experience for our guests and anticipate needs beyond the checklist.

On a daily basis some tasks you will complete are:

• Serving as team leads for the entire housekeeping staff including assigning and reviewing work.
• Overseeing critical tasks such as keeping the staff on schedule, inspecting and approving public areas and guest rooms for cleanliness, overseeing laundry, ensuring timely turnover of checkout rooms and interacting with hotel guests in a polite and positive manner.
• Providing training and guidance for housekeeping staff on hotel Standard Operating Procedures and departmental standards.
• Keeping purchasing costs and labor expenses in check.

Where You've Been:

We're looking for someone with at least one to three years of related experience and a High School diploma or equivalent. But most importantly you must be a people person. We will be looking to you to lead by example in an effort to create a positive team culture. If you don't have a passion for customer service, this isn't the job for you.

When You're Here:

This position is far from sedentary. Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays.

In exchange for your flexibility, we offer:

• Excellent pay
• Hotel discounts
• F&B discounts
• The opportunity to be part of an anything-but-standard growing hotel company.