Floor Engagement Specialist - Operations & Programs

Schnellecke Logistics USA; Vance (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Schnellecke Logistics USA is seeking a Team Member Engagement Coordinator to support workforce engagement initiatives, communication practices, and operations follow-up across the facility. You will maintain a strong floor presence and ensure engagement activities and tracking processes are consistently executed.

The role focuses on improving employee experience by identifying engagement trends, supporting communications, and reinforcing leadership follow-up routines while escalating matters to

Qualifications

• High school diploma or equivalent required.
• 1–4 years of experience in operations, administrative support, employee engagement, or related field.
• Strong communication and interpersonal skills.
• Strong organizational and follow-up capabilities.
• Ability to manage trackers, calendars, and routine reporting tools.
• Ability to maintain confidentiality and escape appropriately.

Responsibilities

• Maintain regular floor presence to build relationships with employees and Operations leadership.
• Support and coordinate recognition programs, engagement activities, Director Lunches, and listening sessions.
• Capture general workforce feedback themes and engagement opportunities.
• Support consistency of engagement routines across shifts and departments.
• Escalate individual employee concerns or sensitive issues appropriately.
• Coordinate and distribute approved operational communications.
• Maintain workforce communication boards and engagement materials.
• Support communication planning for engagement activities and operational updates.
• Identify communication gaps and share improvement opportunities.
• Route policy, payroll, benefits, safety, and employment-related questions to the appropriate functional owner.
• Maintain and update weekly follow-up trackers confirming Supervisor and Manager review of attendance and safety reports.
• Monitor completion of leadership follow-up actions and elevate outstanding items.
• Provide visibility into follow-up status and gaps in execution.
• Track completion only; does not calculate points or participate in corrective action.
• Maintain engagement trackers, logs, and calendars.
• Support preparation of engagement summaries highlighting trends and participation.
• Track engagement activities, recognition programs, and follow-up actions.
• Identify basic trends and share observations with Operations leadership.
• Support post-onboarding site integration, including employee check-ins and connection touchpoints.
• Assist with new-hire experience tracking (30/60/90-day check-ins).
• Support engagement initiatives focused on retention and employee connection.
• Assist with coordination of events and engagement logistics.
• Support teamwear distribution, tracking, and issue escalation.
• Maintain accurate records for engagement activities and participation.
• Assist with coordination of engagement calendars and events.
• Support site-level engagement initiatives and programs.
• Escalate employee relations concerns, complaints, and conduct issues immediately.
• Route policy, payroll, benefits, leave, and accommodation questions to HR or appropriate functional owners.
• Escalate safety concerns and workers’ compensation questions to EHS and Operations leadership.
• Maintain adherence to defined role scope and escalation processes.

Skills

Communication

Organizational skills

Interpersonal skills

Follow-up capabilities

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Schnellecke Logistics USA is seeking a Team Member Engagement Coordinator to support workforce engagement initiatives, communication practices, and operations follow-up across the facility. You will maintain a strong floor presence and ensure engagement activities and tracking processes are consistently executed.

The role focuses on improving employee experience by identifying engagement trends, supporting communications, and reinforcing leadership follow-up routines while escalating matters to