Floor Care Supervisor: Lead Carpet and Surface Cleaning Team

Ciocca; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, IN to oversee floor services for commercial and residential clients. You will manage a team of technicians, ensure quality service, and learn proper floor cleaning techniques. The role requires leadership, strong communication, and the ability to handle emergencies as they arise.

The position is full-time with a pay range of $20.00–$25.00 per hour based on experience, and typically involves 40–50 hours per week.

Qualifications

• Good communication and interpersonal skills.
• Good client/customer service skills.
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks.
• Ability to exercise good judgment and decision making.
• Ability to work effectively with a team.
• Ability to work independently as needed.
• Basic knowledge of floor cleaning products or willing to learn.
• Leadership skills.

Responsibilities

• Strip and wax floors, buff, and clean carpets as part of floor care responsibilities.
• Respond to night and weekend emergency service calls as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow up on customer inquiries and questions.
• Analyze problems and make recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is completed in a timely manner.
• Review paperwork with customers at the end of each job.
• Monitor supplies and submit supply orders as needed.
• Maintain floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

Skills

Communication

Interpersonal skills

Customer service

Written instructions

Prioritization

Judgment

Teamwork

Independent work

Floor cleaning knowledge

Leadership

Job description

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, IN to oversee floor services for commercial and residential clients. You will manage a team of technicians, ensure quality service, and learn proper floor cleaning techniques. The role requires leadership, strong communication, and the ability to handle emergencies as they arise.

The position is full-time with a pay range of $20.00–$25.00 per hour based on experience, and typically involves 40–50 hours per week.