CARPET CLEANING SUPERVISOR (Fort Wayne, IN)

Ciocca; Fort Wayne (IN); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Ciocca is seeking a Floor Care Supervisor in Fort Wayne, IN to oversee floor services for commercial and residential clients. You will manage a team of technicians, ensure quality service, and learn proper floor cleaning techniques. The role requires leadership, strong communication, and the ability to handle emergencies as they arise.

The position is full-time with a pay range of $20.00–$25.00 per hour based on experience, and typically involves 40–50 hours per week.

Formación

• Good communication and interpersonal skills.
• Good client/customer service skills.
• Ability to follow oral and written instructions.
• Ability to prioritize multiple tasks.
• Ability to exercise good judgment and decision making.
• Ability to work effectively with a team.
• Ability to work independently as needed.
• Basic knowledge of floor cleaning products or willing to learn.
• Leadership skills.

Responsabilidades

• Strip and wax floors, buff, and clean carpets as part of floor care responsibilities.
• Respond to night and weekend emergency service calls as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow up on customer inquiries and questions.
• Analyze problems and make recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is completed in a timely manner.
• Review paperwork with customers at the end of each job.
• Monitor supplies and submit supply orders as needed.
• Maintain floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

Conocimientos

Communication

Interpersonal skills

Customer service

Written instructions

Prioritization

Judgment

Teamwork

Independent work

Floor cleaning knowledge

Leadership

Descripción del empleo

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

FLOOR CARE SUPERVISOR - FULL TIME

$20.00 - $25.00 PER HOUR (Based on experience)

40 - 50 Hours per week

JOB SUMMARY:

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

ESSENTIAL FUNCTIONS OF FLOOR CARE SUPERVISOR::

• Floor care responsibilities will include: Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow-up on customer inquiries and questions.
• Analyze problems and makes recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitoring supplies and submit supply orders as needed.
• Maintaining floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

KNOWLEDGE, SKILLS AND ABILITIES OF FLOOR CARE SUPERVISOR::

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

QUALIFICATIONS OF FLOOR CARE SUPERVISOR:

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check
• Acceptable Drug Screen

PHYSICAL DEMANDS OF FLOOR CARE SUPERVISOR::

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Quality Work, Responsive Service, and a Commitment to People.

This is a management position
This is a full time position